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Day Owl Reviews

4.8 Rating 752 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
Very fast shipping, customer service responded quickly
posted 4 months ago - Emily Miyazawa
I’ve been extremely pleased with with the customer service. The bags are high quality. Day Owl for life!!
posted 5 months ago - Wendy Bailey Steward
We purchased this bag as a Christmas gift for my father, but had a delivery issue with Fedex that resulted in our backpack being stolen. Nina at Day Owl was so kind and did a wonderful job helping us resolve the issue and rapidly sent us a replacement in time for Christmas! Truly above and beyond customer service, and the backpack itself is phenomenal. 10 out of 5 stars!
posted 6 months ago - Faith Liu
Great customer service from Nina! She responded to my question about sizing really quickly and retroactively applied my new customer 10% discount when I mentioned that I had forgotten to use my code.
posted 9 months ago - Anonymous
good customer service
posted 9 months ago - Anonymous
Love the SlimPro. Amazing customer service.
posted 10 months ago - Anonymous
Great product, great service
posted 1 year ago - Anonymous
Day Owl used UPS, the absolute worst shipping service for customer service.
posted 1 year ago - Carol Layng
The backpack and tech pouch are exactly what I wanted. Look is classy with lots of pockets. Customer service was outstanding!
posted 1 year ago - Anonymous
Great experience with Day Owl. Initially my order was lost but a Day Owl Rep was able to assist me, and get another order out quickly. Great customer service!
posted 1 year ago - Abby Jackson