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Day Owl Reviews

4.8 Rating 769 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
“ My second order with Day Owl, plus great response from customer service! ”
posted 1 year ago - Anonymous
“ Service was ok at best. Had issue with size of product and return was easy but you have a restocking fee and they dont refund shipping. While I understand the policy it still leave me out 20 bucks. Will not look at this company again in the future. ”
posted 1 year ago - Randall Hinds
“ Very fast shipping, customer service responded quickly ”
posted 1 year ago - Emily Miyazawa
“ I’ve been extremely pleased with with the customer service. The bags are high quality. Day Owl for life!! ”
posted 1 year ago - Wendy Bailey Steward
“ We purchased this bag as a Christmas gift for my father, but had a delivery issue with Fedex that resulted in our backpack being stolen. Nina at Day Owl was so kind and did a wonderful job helping us resolve the issue and rapidly sent us a replacement in time for Christmas! Truly above and beyond customer service, and the backpack itself is phenomenal. 10 out of 5 stars! ”
posted 1 year ago - Faith Liu
“ Great customer service from Nina! She responded to my question about sizing really quickly and retroactively applied my new customer 10% discount when I mentioned that I had forgotten to use my code. ”
posted 2 years ago - Anonymous
“ good customer service ”
posted 2 years ago - Anonymous
“ Love the SlimPro. Amazing customer service. ”
posted 2 years ago - Anonymous
“ Great product, great service ”
posted 2 years ago - Anonymous
“ Day Owl used UPS, the absolute worst shipping service for customer service. ”
posted 2 years ago - Carol Layng