Dentocare Reviews

Name: Dentocare
Rating: 4.63

4.6 Rating 1,885 Reviews

91 %

of reviewers recommend Dentocare

Company Reviews

Product Reviews

593

Questions

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Phone:

020 8459 7550

Email:

sales@dentocare.co.uk

Location:

Unit 14 Iron Bridge Close, Iron Bridge Business Park, London
NW10 0UF

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Dentocare 5 star review on 15th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It really didn't do what I was expecting of it. To keep the floss on the gadget tight enough to do the job, I would have to use up more floss than I would normally. It won't get used by me, not recommended.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to provide us with feedback. We apologise for your unsatisfactory experience with the Floss holder. We suggest that you take a look at our other popular solutions such as the interdental brushes which may be easier to handle, providing you with an alternative yet efficient method to flossing. Once again, we apologise and will be assessing the performance of this product shortly. Thank you, Dent-O-Care Team

Posted 4 years ago

“Still haven’t received the products I ordered. I also emailed the sales team linked on the website and I’m still waiting to hear back”

Helpful Report

Posted 4 years ago

Hello, Thank you for the review. We are very sorry about this. Our records have been checked and I can see that your order was dispatched on the 28th of October. You should have received this a while ago. As you have not yet received this, it can only be assumed that your parcel has been lost by Royal Mail. We apologise for this inconvenience and recommend that you contact our customer service on 02084597550, where they would be able to issue you with a refund or replacement as required. Once again, we apologise for this. Dent-O-Care Team 🦷

Posted 4 years ago

“I submitted a review yesterday (30/10) and told you I had not received my order. I finally received my tablets today and I wish to complain in the strongest terms about the delivery. The package was delivered to the wrong person, living on the other side of the city. Not only did he pay the duty on my package, but he drove over to my house to deliver it. Also, I was not informed that there would be fees to be paid on this package. This is simply unacceptable. I will not be ordering from your company again. Finola Flynn”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review and feedback. We are very sorry that our service has not met your expectations. As stated on our website, under our shipping information, orders leaving the UK may be subject to import taxes which we do not take responsibility for. This is unfortunately out of our hands and we apologise for any inconvenience caused. Dent-O-Care

Posted 4 years ago

“I am absolutely disgusted by your service. Despite 2 emails to your company I have not received my order and neither have I had a reply to my emails. Hopefully my order will be delivered soon”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We are extremely sorry about this inconvenience. As per your new review, I understand that your order has now been delivered. We apologise for this delay as shipping outside of the UK may sometimes take longer than expected. Thank you, Dent-O-Care

Posted 4 years ago

“I did not receive my order yet. I sent an email to the customer service but did not get any response.”

Helpful Report

Posted 4 years ago

Hello Tal, We are very sorry about this. According to our records, your order was dispatched on the 14th of October and you should have received this by now. As this is not the case, we can only assume that it has been misplaced or lost by Royal Mail. We greatly apologise for this inconvenience and recommend that you call our customer service on 02084597550 for a faster response, where we will be able to help solve this through a refund or a replacement. Thank you, Dent-O-Care

Posted 4 years ago

“This company are an absolute disgrace, i received an envelope with 2 tubes of expensive fixative in, the envelope had been torn wide open, one of the tubes had been tampered with, which i class as a hazard and refuse to use, i cannot believe Royal Mail would even consider delivering it in this state, i sent several emails to the company showing photos and demanding they change the items, they NEVER REPLIED TO ANY OF MY MAILS, in the end i got nasty with them via email and still no reply, i see on there webpage they state " NO QUIBBLE RETURN POLICY" That is totally false advertising because they obviously do not accept any complaints, i feel i have been cheated and wasted my £13 which i think is totally unacceptable, i had a valid complaint, photos to back this up, notified customer services numerous times and just wanted the items changed, not a refund, i am 73 years old and seeing the tube had been tampered with did not know if someone may have injected something in there as the world is now full of some weird people and was not going to take any chances, please do not write back and say emails never sent as i have copies of them, i think 19 in all!!!!”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your review. As the customer services manager, I take messages about failed contact very seriously. I have checked our email system and cannot find an email from you from the email address that we have on your account (you may have changed this). I am sorry to hear that you have had an issue with the delivery of your order, we take every effort to pack the orders so that royal Mail can deliver these safely to you, but in this case, it does appear that both Dent-O-Care and Royal Mail have failed on this occasion. I will arrange for a full refund on your order for you. Kind Regards Dave

Posted 4 years ago

“I never received the product and didn't get a reply to my email.”

Helpful Report

Posted 4 years ago

Hello Ana, Thank you for your review. We have taken a look at our records and can see that your order was shipped on the 24th of September by Royal Mail 2nd Class post. You should have received this by now. As this is not the case, we can only assume that the parcel has been lost by Royal Mail. We apologise for this inconvenience and would like to help resolve this issue as soon as possible. Please could you get in contact with us by email or phone, where our customer service team would be able to help you by providing you with a replacement or a refund? Thank you and once again we apologise for this, Dent-O-Care Team 🦷

Posted 4 years ago

“I'm afraid to say the mouth wash and the first aid made my gums very sore.”

Helpful Report

Posted 4 years ago

Hello, Thank you for the feedback. We are very sorry to hear that this product was not right for you. We encourage you to take a look at our other mouthwashes and rinses in order to try to find one better suited to you. Also, please feel free to contact us if you require any guidance. Dent.O.Care 🦷

Posted 4 years ago

“I'm afraid I have to give a poor rating as the products have not been delivered and my email to you has gone unanswered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review us. We apologise for this inconvenience. Our records have been checked and I can see that you have been issued with a refund. Please do let us know if there is anything else that we can help you with. Thank you and once again we apologise, Dent-O-Care Team 🦷

Posted 4 years ago

“The Xylimelts did not stick to my husband's jaw so he could not use them unfortunately. Any idea why? Thank you. I was about to contact you. It was brilliant that you had a trial pacjk”

Helpful Report

Posted 4 years ago

“Burns and stings my mouth....not happy”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to review our products or services. Laura in our Customer Services department will be in contact with you as soon as possible to resolve your query. Kind Regards Laura - Customer Services Team

Posted 4 years ago

“Didn’t send what I asked for. Email ,no reply. Phoned and didn’t ring back as promised.”

Helpful Report

Posted 4 years ago

“I ordered a pack of six and was sent only one”

Helpful Report

Posted 4 years ago

Dear Matthew Thank you for bringing this to our attention. I was sorry to hear that we have sent your order short, please accept our apologies for this oversight. I have made arrangements to send your remaining 5 items in the next post. Once again please accept my apologies for any inconvenience caused. Kind Regards Laura - Customer Services Team

Posted 4 years ago

“Hi I paid for 3x300ml Ginigel and received 3x150ml. Delivery was also inadequate. I have emailed customer services twice regarding this and have not even had the courtesy of a reply. Thanks Malcolm”

Helpful Report

Posted 4 years ago

Dear Malcolm, Thank you for taking the time to review our services. Sometimes errors do occur when picking orders and I can only apologise for this. I have checked our email system and unfortunately, your message seems to have not been received by our team so I’m not sure where the error has occurred on this. I have arranged for the correct goods to be sent via a first-class service. Kind Regards Dave Ellery – Customer Services Manager

Posted 4 years ago

“I bought, paid, but the shipment has not arrived yet.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to review our services. All overseas orders are sent via the Royal Mail overseas tracked service and although Royal Mail will hand this over to the destination country in a timely manner, delays can occur when items go through the country postal service. Royal Mail shows that this can take between 7 – 10 working days for delivery to be attempted. Please rest assured that your order has been despatched and is on its way. Kind Regards Dave Ellery – Customer Services Manager

Posted 4 years ago

“Very disappointed. I ordered six packets of interdental brushes. Received just one packet with an invoice for six. Have rung up but not yet received the outstanding 5 packets. I wait.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to review our products or services. I have checked on our system and a replacement order (the full qty) has been processed for you and you should receive this in the next few days. We despatch a substantial amount of orders on a daily basis and sometimes there are errors, therefore, I do apologise for any inconvenience that a shortage on your order may have caused. It's how we handle the issue that matters. Please do call us at the office if your order fails to arrive in the next few days. Kind Regards Dave Ellery – Customer Services Manager

Posted 4 years ago

“I ordered these products 17 August 2021 Now is 2nd September 2021. Still not arrived Hard to review products not received yet You asked for the review”

Helpful Report

Posted 4 years ago

“It still has yet to arrive. Keep being told to wait. I have emailed and called and yet still nothing has been done. This order was placed on the 6/08/2021 and 2 weeks later still nothing. Thanks for asking me to write a review on an order I haven’t even received.”

Helpful Report

Posted 4 years ago

“3 lots of Gengigel Gel were purchased on 3rd of August but they haven't been received yet. Please investigate and find out if the items have been despatched promptly. Thank you”

Helpful Report

Posted 4 years ago

Dear Olga, Thank you for your feedback on our products or services. When orders are placed outside of the UK there are longer than normal transit times, in this case, 7 business days to get to the destination country, then there are the transit times for the country postal service. I can see that according to Royal Mail your parcel has landed in the destination country today (16th August). Kind Regards Dave Ellery – Customer Services Manager

Posted 4 years ago

“Wrong product perceived. I emailed them but no response yet”

Helpful Report

Posted 4 years ago

Dentocare is rated 4.6 based on 1,885 reviews