Dentocare Reviews

Name: Dentocare
Rating: 4.63

4.6 Rating 1,885 Reviews

91 %

of reviewers recommend Dentocare

Company Reviews

Product Reviews

593

Questions

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Phone:

020 8459 7550

Email:

sales@dentocare.co.uk

Location:

Unit 14 Iron Bridge Close, Iron Bridge Business Park, London
NW10 0UF

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Dentocare 5 star review on 15th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY DISAPPOINTED AS MY ORDER WAS NEVER RECEIVED ALL THEY COULD SAY WAS THEY SENT IT ON 4TH JULY BUT IT NEVER ARRIVED TO ME WILL NEVER ORDER AGAIN”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking the time to review our services. We entrust Royal Mail to deliver goods on our behalf and sometimes they don’t always get it right, sending a parcel tracked with Royal Mail incurs an additional £2.85 for this service, a charge we believe customers are unwilling to pay for an order of this size. Consequently, we use the 2nd class service, which is usually 3-5 working days however the Royal Mail do advise that deliveries can take between 10-14 working days. We appreciate that this can be frustrating for customers however this is a matter outside of our control. We are currently reviewing our transport services and my soon have additional services that we can offer for deliveries. Please could you call the office to understand if you have or haven’t received your order to date. Kind Regards Dent O Care Team

Posted 3 years ago

“Delivery time too slow”

Helpful Report

Posted 3 years ago

Hello, Thank you for the review. We are very sorry about this. Unfortunately, once orders are shipped, it is in the hands of Royal Mail to be able to deliver them on time. We apologise that this has taken longer than expected but we assure you that this is not an accurate representation of the usual fast service we provide. Once again, we apologise for this and hope that you are satisfied with your new dental products. Dent O Care Team

Posted 3 years ago

“I still haven't received my order”

Helpful Report

Posted 3 years ago

“As advertised on their. Website, I purchased Arm & Hammer Repair Pro Enamel toothpaste. The package contained an invoice for the Pro Enamel but the actual toothpaste was just Repair Enamel -not Pro. Emailed sales to ask for their comment…no reply. Poor service and misleading advertisement.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. we are very sorry about this. We have looked into this and would like to thank you for bringing this to our attention. This product has been updated with new packaging which our website has now accounted for and has changed. We apologise for the inconvenience and recommend that you give us a call in order for our customer service team to more quickly be able to solve this issue for you by providing you with a refund where appropriate. Thank you for your patience and once again we apologise for this, Dent O Care Team 🦷

Posted 3 years ago

“I still not received the items”

Helpful Report

Posted 3 years ago

Hi Vilma, Thank you for the review. We are very sorry about this. We have taken a look at our records and it can be seen that your order was shipped on the 28th of April via Royal Mail. You should have received this by now. As this is not the case, we can only assume that your order was unfortunately lost during delivery. We are extremely sorry about this and recommend that you call our customer service team on 020 8459 7550 where a member of our team can further assist you through a refund or replacement. Again we apologise for this inconvenience and hope that we can make it right, Dent-O-Care Team

Posted 3 years ago

“Do not buy from here. I made order £32 and received only half of my order and they charged me for the unavailable items as well. I checked my account.I been waiting 10 days for my order to arrive. Emailed them but no answer. Really disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the review. We are very sorry about this. I have checked our records and can see that you were only charged for the items that have been shipped. Sometimes it may take a while for the initial payment to be reversed and the new charge to appear on your bank statement. Nevertheless, I have informed customer service of your case and they will be double-checking to ensure that this new value has gone through. Please do get in touch with us via phone if you require any further assistance or if the payment has still not been corrected within the next few days. Again, we are incredibly sorry about this inconvenience. Dent-O-Care Team

Posted 3 years ago

“Part of my order was out of stock but they shipped what they had without discussion. When I queried this they said they had mailed me but I had not received it. Funny I got all their other mails including one encouraging me to write this review of the product they failed to deliver.”

Helpful Report

Posted 3 years ago

“The order has not yet arrived”

Helpful Report

Posted 3 years ago

Hi, We are very sorry to hear this. Our records have been checked and it can be seen that your order was shipped on the 12th of April via Royal Mail 2nd Class Mail. You should have received this by now. As this is not the case and orders are not trackable, it can only be assumed that your order was lost during delivery. Please contact our customer service team who would be able to further assist you by issuing you a refund or replacement as necessary. Once again, we are extremely sorry about this inconvenience. Dent O Care Team 🦷

Posted 3 years ago

“Placed an order - 12 days layer have still not received it!”

Helpful Report

Posted 3 years ago

Hi Nicola, Thank you for the review. We apologise for this! Our records have been checked and it can be seen that your order was shipped on the 12th of April via Royal Mail 2nd Class. Although there may be some delays due to the Easter bank holiday, this should have reached you by now. As this is not the case, we can only assume that your order has been lost during shipment by Royal Mail. Please could you get in touch with our customer service team who would be able to issue you with a replacement or refund as appropriate? We are once again extremely sorry about this inconvenience and hope that we can make it right. Thank you for understanding, Dent O Care Team

Posted 3 years ago

“Good products but hopeless customer care. I ordered online and paid for next delivery. Some goods arrived 10 days later but not completed order. No explanation despite my repeated emails asking what’s going on. Eventually someone agreed to refund the next day delivery charge. Looking at my bank I see further funds have been taken from me without explanation or permission. Dreadful. I will order from different supplier next time. Show me how much my opinion counts to you...respond to me. I bet you won’t”

Helpful Report

Posted 3 years ago

“I have used the paste of the same name for Years with a denture liner. So when I saw this liner I thought it would be really good. But sadly not. As it had an awful taste, it seeped out onto the rest of my dentures so just didn’t work.”

Helpful Report

Posted 3 years ago

Hi Betty, Thank you for the product review. We are very sorry that this product was not right for you! Please feel free to explore our full range of denture-related products to see if there is anything more well-suited to your taste. Once again, we're sorry about this and hope you will find a better product soon, Please feel free to get in touch with us for any further guidance. Dent O Care Team 🦷

Posted 3 years ago

“I still haven't received my order.”

Helpful Report

Posted 3 years ago

Hello, We are very sorry about this. Our records have been checked and it can be seen that your order was shipped on the 28th of March via Royal Mail 2nd Class. This should have reached you by now. As this is not the case, we can unfortunately only assume that your package has been lost by Royal Mail. Please get in touch with our customer service team via email or phone (for a faster response), where a member of our team can assist you further by issuing you a refund or replacement as necessary. Once again, We are incredibly sorry for this inconvenince, Dent O Care Team 🦷

Posted 3 years ago

“Poor customer service”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review us. We are very sorry that your experience with us has not been as you expected. We would really appreciate it if you could provide us with some additional information in order for us to be able to improve and further help you with your query. Thank you & once again we apologise that you feel this way regarding our service. We will be reflecting on your feedback in order to help us improve. Dent O Care Team

Posted 4 years ago

“Ordered on the 11th February still waiting to receive my purchase.”

Helpful Report

Posted 4 years ago

Hello, We are greatly sorry for this. I have checked our records and can see that your order was dispatched on the 11th of February via Royal Mail 2nd Class Post. I understand that this should have been with you by now but due to delivery delays by Royal Mail, it may be possible that your package is still being processed by them. I recommend that you wait 10 working days from the day day of dispatch for this to arrive. If it has still not arrived by then, please contact us on 02084597550 where a member of our team can issue you with a refund or replacement. Once again, we are sorry for the delay and inconvenience, Dent-O-Care Team

Posted 4 years ago

“I paid for next day courier delivery, I did get my goods delivered by courier but it took a couple of days , I would have received my order just as quick with normal delivery so anyone thinking of paying extra to get speedy delivery don’t bother save your money because Dent-O-Care don’t do what they promise.”

Helpful Report

Posted 4 years ago

Hello, Thank you for the review. We are very sorry to hear this. I have checked our records and can see that your goods were dispatched on the same day that it was ordered. Considering your choice of courier, this should have reached you within the stated time frame. As this was not the case, we can only assume something went wrong during the delivery of your goods by the courier. We apologise for this and hope we can make this right through further investigation and a refund for postage where applicable. Please directly get in touch with our customer service team who would be able to help further investigate this. Once again we apologise for this inconvenience and assure you that this is not at all a regular occurrence, Dent O Care Team 🦷

Posted 4 years ago

“It was absolutely useless, didn't work at all, better off with Fixadent or Polygrip”

Helpful Report

Posted 4 years ago

Hi Brenda, Thank you for the review. We are very sorry that this product did not work for you, and we thank you for letting us know. We will be reviewing the performance of this product and acting accordingly. Thank you & once again we apologise, Dent-O-Care Team

Posted 4 years ago

“Still waiting for my order or a response to my email”

Helpful Report

Posted 4 years ago

Hello, Thank you for the review. We are very sorry about this. According to our records, your order was shipped with Royal Mail 2nd class post on the 3rd of January. You should have received this by now. As this is not the case, it can only be assumed that it has unfortunately been lost by Royal Mail. Please get in contact with our customer service on 020 8459 7550 where a member of our team can help to issue you with a refund or replacement. Once again, we apologise for the inconvenience, Dent-O-Care 🦷

Posted 4 years ago

“Order not arrived yet”

Helpful Report

Posted 4 years ago

Hello, We are sorry to hear this, I have checked the system and can see that your order was shipped on the 20th of December via 2nd class Royal Mail. Due to the Christmas period, it is possible that some delays may have occurred during the delivery of your package. I recommend that you contact our customer service team who can look into this for you in further detail and to arrange for a replacement or refund where necessary. Once again, we apologise for this inconvencience, Dent-O-Care Team 🦷

Posted 4 years ago

“Having placed the order and being told the goods were on their way I received another e-mail to advise that the order couldn’t be fulfilled.”

Helpful Report

Posted 4 years ago

“I placed an order 9/11/21 and still have not received it. ihave twice asked for an update but heard nothing despite the charge appearing on my credit card bill”

Helpful Report

Posted 4 years ago

Hello, Thank you for the review. We are very sorry about this. Our records have been checked and I can see that your order was shipped on the 19th of November. You should have received this by now. As this is not the case, unfortunately, we can only assume that your parcel has been lost by Royal Mail. Please get in contact with our customer service team on 0208 459 7550 so that we can help to resolve this issue through a refund or replacement. Again, we truly apologise for this inconvenience. Dent-O-Care Team

Posted 4 years ago

Dentocare is rated 4.6 based on 1,885 reviews