Designer Radiator Concepts Reviews

Name: Designer Radiator Concepts
Address: Unit 4 Sea King Drive, Auckley, Unit 4 Sea King Drive, Auckley, Doncaster
Rating: 3.53

3.5 Rating 19 Reviews

63 %

of reviewers recommend Designer Radiator Concepts

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Unit 4 Sea King Drive, Auckley,
Unit 4 Sea King Drive, Auckley
Doncaster
DN9 3QR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These people are crooks - the moment my credit card company approved a charge back for refunds they owed me since Nov 2023 (it is now Aug 2024) this retailer put through 3 bogus purchases using my credit card information from last year in order not to let the refunds go through! Now I need to open a fraud case with my bank for these unauthorised transactions. I cannot provide any contact info for this retailer as they have now taken their website down - what a mess!”

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Posted 3 months ago

“My damming review of this firm on Trust pilot was taken down as the request of this bogus company. That says it all and I understand that it now trades under different names although the directors are banned from trading legitimately. All those if us who have lost money will no doubt be seeking redress”

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Posted 6 months ago

“I purchased and paid for a radiator on 1st May 2023, order number 9700734640. The order was cancelled by designer radiators. I have been trying to obtain a refund however all emails to designer radiator concepts and Luxpad group have not been answered. I am now going to apply for a county court judgement at Burnley County Court in the hope of getting my money back.”

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Posted 1 year ago

“Extremely misleading delivery times. They lead on a promise of free next day delivery. This was far from my experience. When I placed an order, I wasn't given an option to confirm delivery date before I paid. Once I'd paid, I was emailed a link to a page to book a delivery. This page included an excuse why next day delivery isn't possible (Black Friday sales), and offered a date a week away. And yet, despite these shipping issues, the products I'd ordered remained listed as "free next day delivery" on their website. And when the scheduled delivery date arrived, I received an email with another excuse (weather-related disruption), and a promise to reschedule. And despite these shipping issues, the products I'd ordered still remained listed as "free next day delivery" on the website. At this point, you might reasonably get fed up playing games and want to cancel your order, which is what I tried to do. Designer Radiator Concepts turned to high pressure tactics to try and convince me to not cancel ("we promise it will be there tomorrow", "there's nobody else in the country who can get this to you as fast"). When I reiterated that I preferred to cancel my order, their customer service agent hung up on me - but I did receive an order cancellation email. Four weeks on and no sign of my refund, I ended up filing for a chargeback via my credit card company, which was approved. I could not recommend them if you are relying on their 'next day delivery' promise, and would encourage anyone using them to pay via credit card so that they can benefit from additional consumer protections.”

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Posted 1 year ago

“Very impressed with my new radiators. They were well packaged and arrived in perfect condition”

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Posted 1 year ago

“offers a great selection of stylish and modern radiators on their website. Their customer service is helpful and efficient a good choice”

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Posted 1 year ago

“Good communication, good service. Highly recommended”

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Posted 1 year ago

“I would definitely recommend this radiator website. Their products are top-notch, and the refund policy is easy and stress-free.”

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Posted 1 year ago

“Shabba!!! I would, would you”

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Posted 1 year ago

“I am very pleased with my purchase. Everything arrived perfectly Would definitely order again”

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Posted 1 year ago

“Shambolic drop-ship retail business. I ordered 6 radiators and 6 valves from designer radiator concepts, for delivery on 15th December 2022, and I really wish I hadn’t used them. Firstly, they state on the website that next day delivery is available and that you can choose a named day delivery when placing your order. This simply isn’t true - when you place your order there’s no delivery option whatsoever - after the order is confirmed you’re emailed a link to choose your delivery date. My order was placed on 7th December and the first available date immediately after placing my order was 15th December. Up to and including the delivery date (Thursday 15th), I heard absolutely nothing. When I’d heard nothing by 4.20pm on the delivery date, I called the seller and after waiting in a queue for 15 minutes (there is no queueing system so you’ve no idea where you are in the queue), my call was answered by an adviser who told me flatly that the order wasn’t coming out today - and that it also wouldn’t be coming out the next day as the deadline to book it on for the following day was 3pm. She said the earliest they could get it out would be Monday, and so she booked it in for then. There was a real despondency - no real apology, and certainly no explanation. I had my radiator installation booked in for Monday 19th based on a Thursday 15th delivery - because of the failure to deliver on Thursday and the failure to automatically roll it over to the Friday or even to notify me and give me the option, I had to reschedule it with my plumber to Friday 23rd. At 12.16pm the following day (Friday) I received a vaguely worded email that seemed to be saying my delivery would now be coming out the following Tuesday rather than the Monday - but it wasn’t at-all clear. Later that afternoon I called up again - held in queue for an age again - and the adviser told me that yes my order was now coming out on Tuesday, although the valves would be coming from a separate warehouse on Monday. I asked if this adviser could explain what had gone so wrong with my delivery dates and she said she couldn’t, she’d have to check with transport. Naturally nobody ever got back to me on this. At 3pm on Monday there was no sign of the valves so I call up again - stuck in the queue again - and I’m told that the valves aren’t coming out that day and they’ll be coming out on Tuesday via DPD. I asked when I’ll get a tracking number for the valves and radiators, and she said I’d be emailed one that night or the following morning. I was never sent a tracking code for either part of my order, and the valves didn’t come via DPD. On Tuesday morning the radiators did finally arrive, but when I unpacked them one rad was badly bent at one corner (so badly that it would be impossible to install it). So I had to ring the seller again - this time I queued for 30 minutes - and the same despondent adviser said that I couldn’t have a replacement until they’ve received the damaged radiator back, which could take weeks as their “aftercare” team would have to be in touch with me to arrange a collection. They had absolutely no regard for the impact this would have on my installation (which had already been rescheduled once), and no regard for the fact they’re expecting me to accommodate a huge (1400x600) damaged radiator until they are ready to collect it. I was genuinely shocked at their disinterest at this point, and told them to simply refund me for the damaged radiator and I’d order another one somewhere else to arrive by Friday (which luckily I was able to do). The adviser was rude, almost sarcastic - and said that she’d pass the refund request on to accounts but it felt like an empty promise just to bring the call to an end. The following day (Wednesday) an adviser informed me that I’d be getting no refund until they’ve received the damaged radiator back and inspected it (despite me having sent clear photos of the damage). I asked if they would collect it this week in that case and she said no, the very earliest they could collect it is the first week of January and the “aftercare” team would make contact to arrange delivery. I expressed my frustration at this, and was told “this is how all businesses operate” (it isn’t!). I asked if they were really expecting me to make space, over Christmas and new year, for this enormous damaged radiator and she said that yes, they do expect that. I have very low expectations of the aftercare team ever making contact with me to arrange a collection. This is a business that treats its customers like a nuisance, and they really don’t deserve to have any customers. I see they’re now seeking to suppress negative reviews (see the Trust Pilot) warning, whilst parading what looks to me like fake 5* reviews on their website. Something is very wrong with this seller and I’d avoid them at all costs.”

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Posted 1 year ago

“Fast, efficient, great value for money. What more can you ask for these days?!”

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Posted 2 years ago

“Outstanding value for money. Only company I could find with the stock. Thanks”

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Posted 2 years ago

“Excellent quality radiators delivered with care, thank-you”

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Posted 2 years ago

“Very quick next day delivery on 2 reina radiators Top drawer”

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Posted 2 years ago

“Super service at a super price, really super”

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Posted 2 years ago

“Very good, I'm very happy”

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Posted 2 years ago

“Failed to complete my order and awaiting a refund for over 2 months and no way to speak to management to resolve this. My original order was placed 4th October, I was called shortly before the expected delivery date to say they were unable to manufacture my radiators. We were forced to refund the order and have not received this despite waiting over 2 months, 10+ calls to customer service with average 30-60 min wait time. Repeated failed promises of call backs and no response to multiple complaint emails. Customer services claim that is has been escalated multiple times but still have received no response. I was also never sent the link to review my experience and had to chase directly with this site.”

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Posted 2 years ago

“I have purchased the item based on misleading delivery information stating that they can deliver on one-day delivery. However, after purchasing the item I came to know that I have to select a delivery date nearly 4 weeks after. I have requested to cancel the order immediately which was done after so much difficulty. I have tried contacting them on many occasions and after staying on the phone for 1 hour I managed to speak to them twice. Each time I was promised a refund will be done immediately. I have been trying to get a refund for more than a month. It’s a really bad operation where can not contact customer service, no email ID to send an email, telephone numbers have difficulties getting connected, live chat is mostly not available. I don't know why people leave a 5-star review and I suspect this. My order number #9700721450 for any reference”

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Posted 2 years ago

Designer Radiator Concepts is rated 3.5 based on 19 reviews