“I have been purchasing my liquid from ecig direct for a number of years now. The product is excellent and the service is first class always delivery on time.”
“The approach to ensuring who they are dealing with is commendable, and orders are processed and delived as communicated. There is a varied range of products, I also feel these are value for money. I would definitely recommend as a supplier.”
“My orders have always been delivered very quickly (sometimes next day) even though I get free postage. Easy process and the product has always been quality. Excellent service.”
“I have been using E-Cigarette Direct since COVID in 2020. In 5 years, only had a couple of problems with my order and both times these were sorted by a single telephone call and delivery next day. Whenever I have needed to ring for help always got a quick answer and without all the recorded options - straight through to a helpful person, no machines! I have dealt with many larger organisations who could learn from this small team how to provide a good customers service. I would certainly recommend this company to other vapers. Thank you to the E-Cigarette Direct team.”
“I was very happy with the quick service I received after my 1st parcel got lost in transit.The person I spoke to was very helpful.
I have ordered a few items before and always been happy with the quick and efficient service I have received”
“Brilliant company to shop online with, been buying our vape stuff from here for a few years. Had an unexpected problem with delivery lately and Emily (customer service) was super helpful. 10/10 Highly recommend”
“Very fast delivery and prompt service. The order arrived exactly as expected, great quality product. Really pleased with the experience and will definitely use again”
