“E-cig lways get the order right in the right time! When I did have a problem (faulty vape) they got back to my email within hours of sending and it was sorted within 24 hours. I couldn't be happier with a mail order company.”
“Ordering was easy and items received quickly. This store was the only place I could find the flavour vape that I was looking for, so took advantage of their offers and ordered four, which saved me money and postage costs. Many thanks:)”
“I have had only good experiences with this business in the past, very prompt, well packaged products. However on this occasion the vape I bought stopped working after little more than a week.
Since then, the company contacted me of their own volition, investigated the problem and offered to replace the item at their own expense. I consider this exemplar after sales service. Big shout out to Alice !”
Hi there, thank you for your feedback and your kind words. I am glad to hear that you have had only good experiences with us but I am sorry to hear about your new device. I have popped over an email to get this resolved for you :) - Mya, ECD
“First time using this company. Was looking for a new Vape Mod and found one at a very good price on E-Cigarette Direct. Had a look at their reviews, which were good an decided to order from them. Genuine Aspire vape arrived next day with free delivery! Excellent service and will use again.”
“I've shopped before at E-Cigarette Direct and I can never complain.
Had to replace one of my old Vapes for an Innokin GOZEE.
It arrived very quickly and in perfect condition.
I'll be back again when I need a replacement or additional coils.”
