“I travel alot and used to rent from economycarrentals and had no problem so I recommended them to everyone but recently my car rental was a very bad experience in which I would not use their service again.
1- I received a less category car which was cheaper and of course I still paid the same amount.
2-they won’t return back my security deposit of 100€, I have sent them multiple emails and nothing.”
“DO NOT HIRE a car from these people!!!!! I HIRED A CAR AND PAID A DEPOSIT OF £68.45 ON 10TH MARCH 2021 AND THEY ARRANGED IT THROUGH KEDDY-EUROPCAR office in CITY OFFICE BEDFORD. WE ARRIVED THERE ON THE DAY TO BEDFORD CITY OFFICE AND SAW THAT THE OFFICE WAS CLOSED. WE PHONED KEDDY-EUROPCAR WHO TOLD ME THAT THE ONLY OFFICE OPEN WAS IN MILTON KEYNES. I EXPLAINED THAT IT WOULD TAKE ME 45 MINS TO GET THERE IN A TAXI!!!!. I PAID £35 TO GET TO THE MILTON KEYNES OFFICE AND THEY INFORMED ME THAT ONCE THE HIRE FINISHED, I WOULD HAVE TO RETURN THE CAR TO THE MILTON KEYNES OFFICE. I EXPLAINED THAT IT HAD ALREADY COST ME £35 WHEN IT SHOULDN'T HAVE AS I SHOULD HAVE COLLECTED IT FROM BEDFORD CITY OFFICE. THAT IF WHERE MY CONTRACT WAS FOR!!!!! I WAS TOLD TO CONTACT ECONOMYCARRENTALS AS THEY WOULD REFUND THE DEPOSIT ON THE CARD.
NOW I AM BEING TOLD THAT BECAUSE I WENT TO MILTON KEYNES OFFICE I CAN'T HAVE MY MONEY BACK. I HAVE PHONED TRADING STANDARDS AND CITZENS ADVICE BUREAU WHO HAVE BOTH ADVISED ME THAT ECONOMYCARRENTALS HAVE BROKEN THE CONTRACT BY NOT SUPPLYING THE CAR FROM BEDFORD CITY OFFICE. AND NOW THEY WILL NOT TAKE MY CALLS!!!! I DEALT WITH SERGIO AND EVERYTIME I RING HIM THE CALL CUTS OFF. I AM NOW GOING TO TAKE FURTHER ACTION FOR THEY HAVE BROKEN THERE CONTRACT AND I DID NOT HIRE ANY CAR!!!!! I AM NOT A HAPPY CUSTOMER.”
