Express Nosings Reviews

Name: Express Nosings
Address: Unit 1B, Abermarlais Park, Llanwrda, Carmarthenshire
Rating: 4.88

4.9 Rating 156 Reviews

97 %

of reviewers recommend Express Nosings

4.9

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Express Nosings:

Express Nosings (a trading name of ecopow Limited), located in West Wales, is your go-to provider for top-tier stair nosing solutions across the UK.

Boasting over 15 years of combined service and supplier expertise in the industry, we present a meticulously curated selection of premium products. Our range includes flexible, commercial, illuminated, wood effect, aluminium, heavy-duty, and external grade stair nosings. Additionally, our sister brand, Express Thresholds, offers an extensive array of superior door thresholds, featuring innovative flexible profiles.

Our unwavering commitment to outstanding customer service and rigorous quality standards guarantees a smooth shopping experience every time. Opt for Express Nosings and Express Thresholds for unmatched quality and dedication.

Visit Website

Phone:

01558507007

Email:

admin@expressnosings.co.uk

Location:

Unit 1B, Abermarlais Park,
Llanwrda
Carmarthenshire
SA199NG

Express Nosings 5 star review on 23rd November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When ordering the basket items were not shown as a matching finish to how the details are displayed, the website layout is also odd as suggested items show directly below but look within the details of the items your trying to view the details of via mobile device. Needs better development to work better as I have not had this issue with other pages. Also the nosing trim version for the internal in BSS finish was not available or even shown for both internal and external which makes no sense, then changed because of this problem to the other finish you had and then all of it was in the basket for processing. I then went into the basket but when reviewing the details were not the same as on the main page they were simplified missing some of the finish information. Maybe an issue with his the page displays on mobile format. What was further frustrating was that it would be obvious to someone processing/picking the order that they should be matching (4 internal & 4 external stair nosings) and a simple call to the customer to confirm would have saved a lot of problems. I was told a collection could be arranged on the phone and the fastest was would be to re-order the other finish. I then to save time ordered the correct items separately and asked that upon delivery you collect the incorrect ones, I was ignored. Then when I emailed after the delivery about the issue it took 2 weeks to get 2 email responses and they did not answer all the questions I had listed either. Now I have given up with trying to return the items because I don’t have a national rate to long parcel delivery’s so the return is the same cost as the item. I also could have been told about returning items and the cheapest way to do it, ideally using your rates or at least in my situation you subsidise it. All in all very frustrating process even the product is great that I have.”

Helpful Report

Posted 1 month ago

Hi Ross, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were disappointed with your experience, and we appreciate the opportunity to clarify what happened. After reviewing your order and the communication history, we can confirm that the items dispatched were exactly those selected and purchased at checkout. Our warehouse team must always pick and pack precisely what is ordered - they cannot make assumptions about whether products are intended to match, as many customers intentionally order different finishes or profiles for separate projects. Unfortunately, without prior clarification from you, there was no way for us to know that your order was not placed as intended. Once the issue was raised, we advised you of the quickest way to obtain the alternative products you required, and the replacement items were dispatched promptly without delay. With regard to your return, our returns procedure is fully transparent and publicly available on our website; the instructions provided to you followed this protocol. As you will appreciate, both delivery and returns for long parcels are costly, and we are bound by courier charges that unfortunately we do not control. Although we regret that you were unhappy with the overall experience, the issue ultimately stemmed from the incorrect items being selected during checkout. We do hope you understand that we acted correctly and within policy throughout, while still doing our best to help resolve the situation for you as swiftly as possible. We appreciate your feedback and are pleased to hear that you are happy with the quality of the products themselves. Should you need any guidance in the future, we would be more than happy to help before an order is placed to avoid any further frustration. Kind regards Express Nosings

Posted 1 month ago

Express Nosings is rated 4.9 based on 156 reviews