“Aloha e Reviews,
This company is just dreadful. They shipped the wrong open flame burner to my plumber in NJ (we live in Hawaii). The plumber installed the part. Ms. Shala said "Joseph, Thank you for sending your invoice. I have forwarded it to my manager, Judy, for review and resolution." This occured in January 2024. Judy has not responded and hides behind others. I had to pay 106.67 due to their inability to send the correct burner part. They requested the invoice and I sent the invoice 92088. Beware they are less than truthful with the customer and could care less about customer service. They are not even worth one star, but that was the lowest rating I could give them.”
“I ordered my fireplace doors and wasn’t sure how they would go on, but they were so easy to install and fit perfect. I’m so happy that I ordered from them.”
“We are thrilled with our fireplace doors. The quality is excellent and they fit perfectly. I sent the model number for correct specs and they fit
with right in place with no problem. I highly recommend Fireplace Doors Online.”
Thank you Blain, with over 20 years in the fireplace door business we strive to pass that experience and knowledge on to our customers! We appreciate your feedback.
“I shopped & Googled & finally found the perfect door for my very old, gas converted fireplace through Fireplace Doors Online. The online & phone support assured that I could purchase beautiful new doors. I had given up finding any until I worked with your company!”
“The entire process was very easy. We provided the information about our fireplace, they followed up immediately and confirmed dimensions, the doors arrived on time and fit perfect. Installation was much easier than I thought. Could not be more happy with the results.”
Thank you David, we strive to make the purchasing process as easy as possible for our customers because we know it can be difficult at times. We appreciate your feedback!
“The pre-fab fireplace we have was made by Marco who is out of business now. Fireplace Doors Online was able a build custom-sized doors with new frame to fit our fireplace. It fit well and looks great, very happy with the purchase!”
“I placed an order (#30187) on 6/30. The doors associated with the order were received within the time that was promised, but the rod and mesh screen set associated with the order was never received. I placed a call to customer service and was told that the issue would be resolved. I still have not received any indication on when the rod and mesh screen set that I ordered will be arriving. Please call back to resolve the missing items. I just left my contact information over voice mail with customer service.”
After reviewing the order, we found out the mesh and rod became separated from your door shipment. The package is in the mail and on its way right now (9/30)! Thank you for bringing this to our attention, and we apologize for the delay and inconvenience!
“Very professional and patient as I figured out how find find
the fireplace metal information plate and send picture . When arrived FIT perfect and looked beautiful!”
“Fire Door's Fit Like a Glove. They fit perfect and look great on my new stoned fireplace wall. I'm impressed in the quality of my doors that had been made to my dimensions.”
