"I purchased Chestnut Luxurious 26\" Silk Seamless Clip In Hair Extensions 300g for \u00a3175 from the outlet. \r\n\r\nI was shocked at what I received. Please heed all the other bad reviews and don't buy from this company. I bought some samples first to get my colour match and the sample hair was so healthy, nothing like what I was sent for my big purchase! I tried to work with it as I've\u00a0been waiting to get some good clip in hair extensions for a while. I tried my salon products which made it slightly better, but once you wear the hair it looks like dreadlocks, it gets so matted. Like Hagrid as another user has described. I actually think the hair is from an animal or mixed, as I've never known human hair to act like this. I've had damaged hair when I was younger and it didn't mat like this. \r\n\r\nI emailed them and this is the response I got:\r\n\r\n'Hi\r\nThank you for your email. \r\n\r\nI am very sorry but unfortunately as stated on the website outlet item's are a final sale and are non returnable, it is stated that these are old quality discontinued stock so the quality and lifespan will be lower than our current regular stock such as our samples. We can recommend selling these on via sites such as Vinted or eBay. These shouldn't be damaged as these are all brand new set's that haven't been used they are just our old quality stock, if you would like to send me some photos\/videos of the problems you are experiencing then I can try my best and would love to help you with this and give you some advice. \r\n\r\nI look forward to hearing from you.\r\n\r\n\r\nKind regards, \r\n\r\nTegan' \r\n\r\nThey will breach your consumer rights, the hair I bought was described as 'luxurious' but now they are openly admitting it's low quality. \r\n\r\nI have reported to Citezens advice and trading standards and I suggestbyou do too. They need closing down! \r\n\r\nI've asked for proof that they use human hair and they didn't send it. \r\nThey think their policies over rule the 2015 consumer rights act and won't let me create a return as it is a 'final sale' which isn't even a thing in the UK due to the consumer protections in place.\r\n\r\nThey had the audacity to tell me to sell the hair on a marketplace. Just because you're okay scamming people out of their hard earned cash doesn't mean I am!\r\n\r\nUPDATE:\r\n\r\nI returned the hair and they're still refusing to accept it. I am now awaiting to see if they're a member of an ADR to raise the complaint with them. If not, looks like I'm sending a letter before action and going to the small claims court. What a headache, right before Christmas!!"

"An update from my previous review - \r\nI sent the extensions back to be assured that they were \"tested\" and found to be in excellent condition. This process took over a month. They shipped them back to me on the promise there would be no more issues, and the fact they refused to refund. Fast forward 4 weeks and they're a matted mess. \r\n\r\nThe curling wand was deemed faulty, so a replacement was sent that I've not even attempted to use because I'm actually scared to. \r\n\r\nPlease see photos of the extensions now. They are fake, there's not a doubt in my mind. \r\n\r\nCustomer services refused for me to speak to management or head office stating they're a small family run business who works out of a warehouse so don't have anyone beyond customer services I could talk to.\r\n\r\nI'm so upset, \u00a3260 down the drain. They didn't even last 4 weeks, let alone the 52 weeks they assure you they'll last. \r\n\r\nFault or not - they refuse to refund once you've opened the box."

"AVOID! I have purchased over \u00a3250 worth from Foxy Locks. 20 inch brondie extensions and the \"free gift\" of the hair curlers. The extensions seemed lovely at first, until a few hours later where it was very clear the hair was poor quality. It looked like I'd been dragged through a hedge backwards!!! The hair I have been sent is frizzy, unusable and unmanageable. In 14+ years of having hair extensions, I can honestly say I've never had this issue. Ever. \r\nWhen I contacted customer services, I was told (this is literally copied and pasted from their email): \" We appreciate that you have only worn them a couple of times but sometimes they do need to be refreshed with a deep conditioning hair mask\" ... I was also told they only recommended the hair be washed every 3 weeks... I have queried whether it is normal for their hair extensions to need to have a deep conditioning treatment after essentially day 1! If they're this bad now, what will they be like in 3 days, 3 weeks, 3 months!? The hair curlers pop and make strange sounds so they've got a fault too!! After going backwards and forwards on email exchange, I have finally been told: \" If you would like to return the set and the curling wand we can investigate this for you to see if there are manufacturing faults with either item. If there are we would be able to offer you a refund or replacement? Please note if there are no faults found we will need to return them back to you as they have been worn meaning return is void. Would you like to return them?\" - presumably this return would be at my expense, and I can already tell that Foxy Locks already are refusing that there is anything wrong other than the hair \"needing a wash\" ... I know if I send them for a refund they'll send them straight back. Returns policy is a joke, and I will be passing this onto the consumer ombudsman, financial ombudsman and trading standards. I have multiple photos, videos and email correspondence and will not rest until I return these items. I cannot belive I had such high high hopes for Foxy locks, and as a customer not only have I not at all recieved what I've paid for, the products aren't fit for purpose and the returns process is impossible! Don't lose your money girls! Go to Sway or Beauty works, I wish I had stuck to them now! Honestly, reliable and great products unlike Foxy Locks!!!! I have uploaded photos of the matted, frizzy awful 2 DAY OLD HAIR! I'm absolutely distraught. I will continue writing reviews on every platform and reach out again to Foxy Locks then update the review or even remove it if I actually get a refund. \r\n\r\nI've added a photo. These aren't just in need of a brush. You can brush them, style them, oil them and they STILL END UP LIKE THIS after no time at all. I think originally the hair from where ever it was processed from must have been naturally frizzy and awful. Definately not the A - Remy hair it was sold as being."

"AVOID! I have purchased over \u00a3250 worth from Foxy Locks. 20 inch brondie extensions and the \"free gift\" of the hair curlers. The extensions seemed lovely at first, until a few hours later where it was very clear the hair was poor quality. It looked like I'd been dragged through a hedge backwards!!! The hair I have been sent is frizzy, unusable and unmanageable. In 14+ years of having hair extensions, I can honestly say I've never had this issue. Ever. \r\nWhen I contacted customer services, I was told (this is literally copied and pasted from their email): \" We appreciate that you have only worn them a couple of times but sometimes they do need to be refreshed with a deep conditioning hair mask\" ... I was also told they only recommended the hair be washed every 3 weeks... I have queried whether it is normal for their hair extensions to need to have a deep conditioning treatment after essentially day 1! If they're this bad now, what will they be like in 3 days, 3 weeks, 3 months!? The hair curlers pop and make strange sounds so they've got a fault too!! After going backwards and forwards on email exchange, I have finally been told: \" If you would like to return the set and the curling wand we can investigate this for you to see if there are manufacturing faults with either item. If there are we would be able to offer you a refund or replacement? Please note if there are no faults found we will need to return them back to you as they have been worn meaning return is void. Would you like to return them?\" - presumably this return would be at my expense, and I can already tell that Foxy Locks already are refusing that there is anything wrong other than the hair \"needing a wash\" ... I know if I send them for a refund they'll send them straight back. Returns policy is a joke, and I will be passing this onto the consumer ombudsman, financial ombudsman and trading standards. I have multiple photos, videos and email correspondence and will not rest until I return these items. I cannot belive I had such high high hopes for Foxy locks, and as a customer not only have I not at all recieved what I've paid for, the products aren't fit for purpose and the returns process is impossible! Don't lose your money girls! Go to Sway or Beauty works, I wish I had stuck to them now! Honestly, reliable and great products unlike Foxy Locks!!!! I have uploaded photos of the matted, frizzy awful 2 DAY OLD HAIR! I'm absolutely distraught. I will continue writing reviews on every platform and reach out again to Foxy Locks then update the review or even remove it if I actually get a refund. \r\n\r\nI've added a photo. These aren't just in need of a brush. You can brush them, style them, oil them and they STILL END UP LIKE THIS after no time at all. I think originally the hair from where ever it was processed from must have been naturally frizzy and awful. Definately not the A - Remy hair it was sold as being."

"AVOID! I have purchased over \u00a3250 worth from Foxy Locks. 20 inch brondie extensions and the \"free gift\" of the hair curlers. The extensions seemed lovely at first, until a few hours later where it was very clear the hair was poor quality. It looked like I'd been dragged through a hedge backwards!!! The hair I have been sent is frizzy, unusable and unmanageable. In 14+ years of having hair extensions, I can honestly say I've never had this issue. Ever. \r\nWhen I contacted customer services, I was told (this is literally copied and pasted from their email): \" We appreciate that you have only worn them a couple of times but sometimes they do need to be refreshed with a deep conditioning hair mask\" ... I was also told they only recommended the hair be washed every 3 weeks... I have queried whether it is normal for their hair extensions to need to have a deep conditioning treatment after essentially day 1! If they're this bad now, what will they be like in 3 days, 3 weeks, 3 months!? The hair curlers pop and make strange sounds so they've got a fault too!! After going backwards and forwards on email exchange, I have finally been told: \" If you would like to return the set and the curling wand we can investigate this for you to see if there are manufacturing faults with either item. If there are we would be able to offer you a refund or replacement? Please note if there are no faults found we will need to return them back to you as they have been worn meaning return is void. Would you like to return them?\" - presumably this return would be at my expense, and I can already tell that Foxy Locks already are refusing that there is anything wrong other than the hair \"needing a wash\" ... I know if I send them for a refund they'll send them straight back. Returns policy is a joke, and I will be passing this onto the consumer ombudsman, financial ombudsman and trading standards. I have multiple photos, videos and email correspondence and will not rest until I return these items. I cannot belive I had such high high hopes for Foxy locks, and as a customer not only have I not at all recieved what I've paid for, the products aren't fit for purpose and the returns process is impossible! Don't lose your money girls! Go to Sway or Beauty works, I wish I had stuck to them now! Honestly, reliable and great products unlike Foxy Locks!!!! I have uploaded photos of the matted, frizzy awful 2 DAY OLD HAIR! I'm absolutely distraught. I will continue writing reviews on every platform and reach out again to Foxy Locks then update the review or even remove it if I actually get a refund. \r\n\r\nI've added a photo. These aren't just in need of a brush. You can brush them, style them, oil them and they STILL END UP LIKE THIS after no time at all. I think originally the hair from where ever it was processed from must have been naturally frizzy and awful. Definately not the A - Remy hair it was sold as being."