“Game Nerdz is the first place I check when buying a game. Their prices are almost always the best and their "hold" program that allows you to buy games and they hold them until your total has reached their low free shipping price of $75 is a great savings! I have always gotten great service from them and I can recommend Game Nerdz without hesitation.”
“Fantastic. The selection of games is phenomenal and they take great care in packaging the games for shipping so they always arrive in pristine condition. I'm definitely going to continue to use them for all of my board game purchases.”
“Bad experience. I placed an order with two items and received one of the two items I ordered and another item that I did not order. I reached out to customer support and it took 3 days to receive a response. The correct item was then sent out with a return label for the item that I did not order. I am now expected to package it up and drop it off. There was no apology for the mistake (customer service did apologize for taking 3 days to respond to the email) and no acknowledgement of the incovenience of having to return the other item. I will not be ordering from your company again.”
Please accept our apologies for the trouble you experienced surrounding your order. As the error was reported on Friday, June 5th, we were unable to properly reply until the following Monday, June 8th, as we are closed on weekends.
We identified the source of the issue as a manufacturing labeling error and worked to correct it as quickly as possible. In addition to providing a replacement along with a return label for the incorrect item in good faith, we offered a store credit to compensate for the inconvenience of the return process.
However, because we have not yet received the returned item, we are unable to issue any additional compensation at this time.
“Everything came packed amazingly and undamaged, I ordered another heroclix item from Amazon and it came destroyed I'll be sure to order from y'all more in the future.”
