“For whatever reason I just can’t fathom, this company really don’t want to produce the shelves I ordered. If they would be honest and tell me why that is I’d maybe feel less annoyed about it, but as it is they are incommunicado so I am left guessing.
I placed a large order in November and was assured it would be delivered by December.
December came round and no word from them so I started chasing. This company are completely unresponsive and have no customer services provision. They don’t answer the phone, respond to voice messages or emails. After a while of trying to get through with no response I wrote that I was concerned I’d paid more than £1k and was not being given anything in return, then they randomly cancelled the order without any explanation (apparently this was them being considerate and returning my money).
After several more goes I finally did get through to them I was told they had a problem with the timber. They said they would order more and deliver my order after Christmas (at which point I could make the payment).
January came round and still no word. Again many phone calls and emails until I eventually got through. At that point I was told they now had the right timber and they’d get on and make the shelves in the following week.
That was now several weeks ago. Still no word from them, still no responses to my emails. Their phone line even went dead for a while but seems to be working again now. It’s been more than three months and at this point I have to give up.
I have never been treated this poorly when trying to purchase something. Zero effort to keep me updated and zero responsiveness to my requests for update. Complete lack of respect for the customer. The one saving grace is that I got my money back. Frankly I don’t understand how you can run a business like that.”
“I ordered three floating shelves of different lengths and they arrived within about ten days - much sooner than I expected - and are really lovely quality. I also emailed Tom with a question about delivery and got a very quick, helpful reply. I was a bit worried by some past reviews but it seems like many of them relate to orders where customers sent incorrect measurements. My experience was really good, and i'd have no hesitation about ordering from the company again.”
“Ordered a single bespoke shelf for nearly £100 10 months ago, which was mistakenly never sent to me - still no sign of the refund for the shelf. I finally reached the office there after chasing for months, and they promised a refund, but haven’t, and are not responding to messages again.”
“We regularly purchase shelves from Green Oak Man. The guys do an outstanding job and have managed to meet our high expectations. These guys really take care in their job.”
