HomeShield Direct Reviews

“ I also tried to complain about various things like getting repairs booked in a timely manner and general poor service which I felt wasn't acknowledged by Lauren and believe this lady needs to go on a customer service course as she clearly has no idea or skills to deal with customer complaints. ”

“ I am extremely dissatisfied with the service I have received from HomeShield Direct. ”

“ Really bad customer service and bad communication !!!! arranged my daughter to be at my home for washer mending from 9. ”

“ 5 stars is shameful - 41% recommend them - and that is usually based on reviews of initially buying the product - NOT reviews of the service you get. ”

“ ABYSMAL!!! Been paying out for a number of years and last week my washing machine broke down, zero customer service, leaving an emergency service worker with no means to have clean clothes and no professional communication, engineer refuse to work after 17:00 hours, engineer stated after I had to beg for an appointment at 07:00am telling me I need a new washing machine that I’d be waiting a week or longer for the replacement, customer service told me to take my laundry to a laundrette, after being treated so poorly I decided to just go out and replace it myself, I then called to cancel this extremely poor service and asked for a refund, they have REFUSED to refund me walking away with over £250! DO NOT SIGN UP WITH THESE, ITS A SCAM!! ”

“ I wish I could leave a zero star review. Their customer service is terrible, the manager in charge of my correspondence has no customer service skills and doesn't care to resolve this matter, instead continues to make out I have caused this by not being available ONE day, and their ceo refuses to respond to emails. ”

“ Bad service and people need to get another job. ”

“ Absolutely terrible company, pretty much hard sale to take out a policy, then took the money anyway even though I technically had not agreed, then when I cancelled it was such a ball ache to do so as it had to go through the Customer Care Team. Appaling service. ”

“ Absolutely appalling service I’ve been without a washing machine for 3 months They have offered me a crappy replacement They do not say in the T&C that they will not replace your machine with the same one and they will only give the replacement value of the machine when it was purchased Avoid this company they are con merchants took 3 year plan and they’ve offered me the money value of the plan to replace my broken machine ”

“ Absolutely diabolical service - took £517. ”