Name: Hyatus Stays
Address: 400 S 2nd St, Brooklyn, New York
Rating: 4.07

“Well, I needed to stay at hiatus so I could take my son to the hospital. It was supposed to be a two month stay but I had to cut it short for many reasons. First of all, the cost is very high and I was told this was a luxury building. There was nothing luxury about it. Almost every person in the building had a barking dog, and the noise level was unbelievable. The heating and air conditioning sporadically worked. The cable rarely worked and when it did, it would turn itself on and off. There is no security to speak of even though you’re supposed to use a fob to get into the garage. Many people hung around and just ran into the building and used the amenities. There was no lock on the inside of the door to speak of workers in the building can just come in with their fob. Even when you stay in a hotel, you have a deadbolt so that you can lock yourself safely inside your own apartment or room. That is not the case. Parking was only available for part of this day because they said they had construction. Handicap spaces were taken by employees who were not handicapped and said they were just going to be there for a little while displacing actual residents who have disabled children. Extremely bad business. Anytime I contacted them with an issue. They were responsive, but the issues were consistent.”

Helpful Report

Posted 4 weeks ago

“I would suggest avoiding Hyatus Bethlehem as it is overpriced and Hyatus is not prepared to resolve issues that its short term residents face. The below is a genuine and honest review. My partner and I stayed at Hyatus Bethlehem with our two little children (a newborn and 2 year old) between June and July 2024 for just over 5 weeks. Whilst the property was clean and well presented and the staff were very helpful, there were a number of issues which were not resolved (despite them being raised a number of times by me). We were very upset and disappointed by this given the amount of money that we paid for our stay. There was a mouse/rat problem in and surrounding the building. We were convinced of this but couldn't see anything until we saw a dead mouse outside the front door building. There was an extremely strong smell of cannabis in the corridors in our apartment and this smell somehow made it into our bathroom most days/weeknights. Despite raising this issue a number of times early on and again towards the end of our stay, nothing was done by Hyatus. We were told by Hyatus that the building was managed by a third party managing agent, but this agent did nothing to stop the smell. This was even more disappointing given that we had two very young children with us. There were issues with the mailbox key which were resolved after nearly 3 weeks, but we needed access to the mailbox earlier than this. I was told that the dryer was free but I had to pay $1 each time to use it. There was an excessive banging noise coming from the apartment above and loud music from the apartment below for many nights during our stay. This was raised by me by email but did not stop. Often this was late at night. We had water leaks coming through our bathroom ceiling from the apartment above on two occasions which soaked the entire bathroom floor which then had to be cleaned by us. Our friend who had just given birth fell off a dining room chair (as the leg was bent and this was not checked by your staff prior to check-in). She hurt her back in the process. The AC in the communal area was either not working or too hot making it unsuitable for sitting in most times given the weather over our stay. One of the washers and dryers was out of order for sometime during our stay. Given how much we paid for our stay, we would have expected the machines to be fixed much sooner. This often meant we were unable to wash and dry clothes as the other two machines were being used and the laundry process was very long. The bath water was a dark murky brown colour for the last week. Whilst I raised this by email, I was not given an update and it was not followed up. This issue persisted until the end of our stay. There was no intercom system to the building which meant it was impossible to take delivery of important documents. I was told that business concierge could sign off on packages and this did not happen. I was told that the building receives many packages from FedEx and Hyatus take care of it all. This did not happen and we had to spend $60 on a return Uber to the FedEx facility to collect the passport. Despite raising these issues during my stay, they were not resolved. Following my stay, I raised these issues directly with Hyatus and was insulted when they offered me $100 compensation which in my view is totally unacceptable given the amount we paid for our stay and the issues we faced. After rejecting this offer, my two follow up emails to Hyatus were blanked and ignored.”

Helpful Report

Posted 4 months ago

“I would suggest avoiding Hyatus Bethlehem as it is overpriced and Hyatus is not prepared to resolve issues that its short term residents face. The below is a genuine and honest review. My partner and I stayed at Hyatus Bethlehem with our two little children (a newborn and 2 year old) between June and July 2024 for just over 5 weeks. Whilst the property was clean and well presented and the staff were very helpful, there were a number of issues which were not resolved (despite them being raised a number of times by me). We were very upset and disappointed by this given the amount of money that we paid for our stay. There was a mouse/rat problem in and surrounding the building. We were convinced of this but couldn't see anything until we saw a dead mouse outside the front door building. There was an extremely strong smell of cannabis in the corridors in our apartment and this smell somehow made it into our bathroom most days/weeknights. Despite raising this issue a number of times early on and again towards the end of our stay, nothing was done by Hyatus. We were told by Hyatus that the building was managed by a third party managing agent, but this agent did nothing to stop the smell. This was even more disappointing given that we had two very young children with us. There were issues with the mailbox key which were resolved after nearly 3 weeks, but we needed access to the mailbox earlier than this. I was told that the dryer was free but I had to pay $1 each time to use it. There was an excessive banging noise coming from the apartment above and loud music from the apartment below for many nights during our stay. This was raised by me by email but did not stop. Often this was late at night. We had water leaks coming through our bathroom ceiling from the apartment above on two occasions which soaked the entire bathroom floor which then had to be cleaned by us. Our friend who had just given birth fell off a dining room chair (as the leg was bent and this was not checked by your staff prior to check-in). She hurt her back in the process. The AC in the communal area was either not working or too hot making it unsuitable for sitting in most times given the weather over our stay. One of the washers and dryers was out of order for sometime during our stay. Given how much we paid for our stay, we would have expected the machines to be fixed much sooner. This often meant we were unable to wash and dry clothes as the other two machines were being used and the laundry process was very long. The bath water was a dark murky brown colour for the last week. Whilst I raised this by email, I was not given an update and it was not followed up. This issue persisted until the end of our stay. There was no intercom system to the building which meant it was impossible to take delivery of important documents. I was told that business concierge could sign off on packages and this did not happen. I was told that the building receives many packages from FedEx and Hyatus take care of it all. This did not happen and we had to spend $60 on a return Uber to the FedEx facility to collect the passport. Despite raising these issues during my stay, they were not resolved. Following my stay, I raised these issues directly with Hyatus and was insulted when they offered me $100 compensation which in my view is totally unacceptable given the amount we paid for our stay and the issues we faced. After rejecting this offer, my two follow up emails to Hyatus were blanked and ignored.”

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Posted 4 months ago

“Just the perfect place for month to month we loved it for the entire summer and fall in Connecticut”

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Posted 4 months ago

“I recently had the pleasure of staying at Hyatus property, and it was an absolute delight! From the moment I arrived, I was impressed by how clean and welcoming the space was. The cozy living room, modern kitchen, etc. was exactly as described and made me feel right at home. The Hyatus was an outstanding host—attentive, friendly, and always available to offer helpful tips about the local area. Their hospitality truly made a difference and added to the overall positive experience. The location was perfect, offering both easy access to local attractions and a peaceful retreat. I particularly enjoyed the beautiful view from the balcony or the comfortable bed, which made my stay even more enjoyable. Overall, I highly recommend this property to anyone looking for a relaxing, memorable, etc. stay. Thank you, Hyatus, for making my visit so special. I look forward to returning in the future”

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Posted 4 months ago

“What a beautiful place and experience it was to get away with the whole family as the place is child friendly.”

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Posted 4 months ago

“Beautiful lighting in each area. Love that it’s spacious and that the colour combination goes well together.”

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Posted 4 months ago

“Very wonderful customer service provided from the staff warm and welcoming. Very good price for the beautiful stay and amazingly cute furniture.”

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Posted 4 months ago

“Very nice design and all the little touches were appreciated”

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Posted 4 months ago

“just phenomenal really impressed our travel options have just opened up and our staff love it”

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Posted 4 months ago

“Very happy with a beautiful place. The place is truly as the pictures are. Great correspondence from the owner. It was with the price.”

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Posted 4 months ago

“I love how Hyatus has multiple different locations which makes it easier to plan vacations and find a rental space that I know I’ll enjoy.”

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Posted 4 months ago

“Incredible stay here in Bethlehem pa”

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Posted 4 months ago

“We loved our time in Providence with Hyatus great staff great city”

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Posted 4 months ago

Hyatus Stays Reviews