“I ordered a yellow Jirachi Wish Maker neon sign for my girlfriend for her birthday. However when she opened it on her birthday, it was blue and white, not yellow. Illusion Neon was completely unreachable by phone and they only replied to my third email. They did nothing to try and help with the issue, insisting that I ordered a blue and white Jirachi and that I check my confirmation email. Not only does the confirmation email say nothing about color, I have screen shots from their website showing I ordered a yellow sign. My issue is unresolved and they have stopped responding to me.”
“Product malfunctioned after a couple of months of just hanging on the wall. I have sent several emails, DM's and no response. Their phone number is also not working. As it is not in service anymore. Seem like a scam company”
“I love the sign. It was a Christmas gift for my husband and he was really impressed. I would purchase another sign from illusion neon. I am very happy with my purchase.”
“Promised I would have by Christmas and now I won’t so they are ignoring me! I will send back for a full refund! They don’t tell you it ships from China, very poor customer service. Avoid at all costs!”
“I can't write a review when I haven't even received the product I ordered. And as far as tracking my order I keep getting a message that the sender hasn't even established a mail ticket. I'm very disappointed because I can forget getting the product for Christmas.”
“Completely disappointed. The description for the sign said REAL NEON and the picture showed a real neon sign. What I got was a very cheaply made led sign with crooked letters. My plan was to hang the sign in my shop window and I can’t even use it out of embarrassment.”
“The sign was fantastic! The thing I’m most impressed with is the care it was wrapped & shipped. It came in perfect condition & the sign is amazing! Thank you!”
“I overlooked the fact that my neon sign would come from China. I am concerned that my credit card will be compromised. Too bad that this clever sign could not be made in the USA.”
“I am very disappointed that I didn’t get my sign. I got a different sign I didn’t order. I’ve reached out to the company multiple times with no response.”
“The ordering process is straightforward, and their customer service team is responsive and professional. Plus, their punctual delivery and secure packaging are commendable.”
