“I ordered 3 month subscriptions for both of my grandchildren at the same time. One received two packages so far. The other child has not received any. I have emailed and left messages but have gotten no response. Very disappointed in the customer service.”
“Shipping is very slow. They use DHL shipping. On top of that for some reason it seems like for my last box they packed it, created the label and let it sit there for more than a week before even shipping it out the door, in fact it still hasn't shipped and we are at 14 days into the month. Therefore my Easter Cupcake Box won't get here anywhere close to in time for Easter. So if you want a specific box order it 2 plus months ahead of time because everything with them just takes forever. On their website it states the best way to contact them is through email. I sent and emali and got an automatic reply stating the best/fastest way to reach them is by phone, yet the website had no indcation of a phone number to call. So far I am not overly impressed. It's difficult to look up an real status on your order.... all it says is fufilled yet my item still hasn't shipped how can it be considered fufilled? Tracking information is not provided in your account online either, you just get a separate email.”
“The kits are too complicated for a 3 and 5 year old. I can't imagine that and 3 or 5 year old would be able to pour melted chocolate into molds, fill the molds with powdered chocolate and then seal them together with more melted chocolate without hurting themselves. These kids might be appropriate for 10 to 12 year olds. The kit is still in the cupboard. I will save it for another day and let them watch me do it. I did include a picture of the pancake kit that we made. Again ...working with a hot griddle is not something I would allow the three and five-year-old to try.”
“Not a fan, tasks were complicated for younger kids. Also, my subscription renewed with no warning. Reached out to support to cancel and refund, waiting to hear back.”
