“It does not do what it states it does, I have tried to contact just for pets via phone, via email in regards to this matter and no response.
The litter box does not remove anything from the tray it all just gets stuck to the mental bars.
Not happy at all, total waste of time and money would not recommend at all”
“i will never purchase again from you. i thought my delivery was coming from a local store in WA Now i find out its coming from the eastern states, i know its not your fault but the postal system is abysmal, i am still waiting for my delivery over two weeks later and have had to purchase a bag from my local vet at an extortionate price”
Hi Elizabeth we are really sorry for the delay taken via Aus Post. Yes our products are shipped from our warehouse or where it permits you can click & collect from a local store (if there is one close to you). Thanks for your feedback.
Hi Christine, we're sorry to hear that your delivery took longer than expected. It appears that it only took 2 days to arrive but was then taken to your post office for collection, we've found sometimes the parcel post doesn't leave a card which is incredibly annoying. We hope your dog is now enjoying his pet loo.
“Still waiting two weeks after item despatched - still no sign of it arriving - Australia Post tracking still states 'expected on Friday 12 August' yet that was a week ago! Will have to go and buy one locally now as our pup needs feeding.”
“I was shocked how much shipping i needed to pay, for a small plastic bottle of pills. Upon arriving i realized why this was, the small bottle came in a box, which would have fitted easily 50 of those bottles. What a waste, I will never buy again from you guys !!”
Hi Jeanette, We are really sorry to hear that you weren't happy with the shipping costs. We only charge what we are charged via Australia Post ($8.75) and the bottle of wormer you purchased needed to be packed in a box securely, for the weight of items under 500g the postage charges are the same no matter the size of the carton or satchel. All our boxes are recycled from other orders that are received into our warehouse.
We do take your feedback on board and we will speak to our staff to ensure that suitably sized boxes are used in the future.
We do offer FREE Shipping for orders placed over $79 and under 20kg.
Cheers,
Janine.
“I email you for a refund as I ordered the wrong hay and no one has gotten back to me the service if appalling and I won't be using you site again to purchase anything else”
Hey Rebecca, we are sorry you are disappointed. In our conversation via email on 23/8 we did advise you are able to exchange the items for a store credit, you might not have received our last response, are you able to check your spam and let us know if you got the email and if you’d like to return the items?
You are welcome to give us a call on 1300537387 to chat further about it. Thank you, Janine.
