“Lycamobile is the worst EVER!!!!!! I CANT EVEN TOP UP ONLINE!!!!! AND CUSTOMER SERVICE NEVER PICKS YOUR CALL!!! CRAPPY NETWORK, STUPID PEOPLE. NO ONE SHOULD SPEND MONEY ON A LYCAMOBILE PRODUCT. I wish it were possible to give a 0 star rating!!! I actually hate them than i hate the devil!!!!”
“Stay away. Just waste of time and money. THE WORST ONE ! And I have tried every other provider. Bought the sim card. The online registration and top up didn't work. Called and frstly got surprised with the oparator's stupidity by asking me the same questions twice. What a muppet. Later tried again and managed to top up and choose a bundle. Working abroad during the week tried this Lyca RubishMobile. It mostly not working abroad. Took ages to register in a network. You cannot send text messages. And the most important you cannot call customer service. It was telling me to top up when I have 500 minutes bundle. How idiotic they can be?!!! But they do that on my money and maybe your money. So be wise and spend somewhere else”
“Blocks tethering! Yes it's in their terms, No it is not made as obvious as it should be when selling 6Gig of data! UK 15 bundle, I lost baggage on BA and was unable to call their 08 number to track it due to "insufficient credit" (this bundle costs £30(!) by the way). 30 minutes on hold and the rep tells me only standard UK numbers are covered by the bundle so the only way for me to call is to top up some credit.
Never touching lycamobile again and telling everyone else also. Pathetic money grab.”
“Last week I discovered that despite having some credit my sim wasn't working anymore. I lost my number that I was using for jobs searchese. I called lot of times their cs noone responded to my calls. I also sent emails no responses yet.. I do think that they are the worst cs in mobile phoning business. I do not recommend them.”
“service doesn't work and their settings messed my phone up
DON'T BUY THEIR SIM CARD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“After several complaints it was proven that their customer service and overall network issues are worst. They didn't even bother to read my complaint email in which I clearly told that within an hour of subscribing to the service i realised it is not working and their team ask me to try again and again every day and kept on assuring us that the network issue will be fixed. Also, if they cant guarantee good service at home so should I sit on the bench around 200 feet from my home in severe cold weather just to use the crapt Lyca service. This is again height of caring less and cheating customers.”
“I was on lyca for two weeks the data was so slow it did not work it is a total con it is not unlimited it is unusable ..I rang customer carexperience number over 3 days and was on hold for at least I hour each time .after final getting an answer I asked for a pack code as I had had enough ...I have now lost my number as they never sent it ....This company is a must to avoid ...don't waist you time and money on them ....Lewis Marsh”
“Thieves! They charged me 20£ for internet date although I have activated the bundles. The only thing I could hear from customer service was 'we are sorry' Do not recommend to anyone.”
“although I have to admit that Lyca is one of the easiest and cheapest ways to make calls abroad it has to be said that if you have a problem DONT expect customer services to be of any help.
3 calls terminated from there end but they say they cannot do this, a policy of not putting you on hold for more than a few minutes but they don't seem to worry about leaving you there for 15 minutes and more, a lack of commitment to there customers in the way that they promise to call back within a specified period and don't bother to contact you.
Cheap calls yes..... customer service drags this company down to a very poor rating it took 15 calls to not resolve a problem and 5 days after submitting a complaint by email and a 48hr response time they cannot be bothered to respond. consumer beware”
