“Good prices for the product I wanted. It took quite a while to be delivered to the store for pick up, but this was no problem for me. I was informed by email and a phone call when the item had arrived. However, it was the wrong item. I phoned the store for advice. They told me to contact customer services. I did so online asking if they could collect the wrong item and send me the right item. The next morning I received a phone call, then an email, saying the correct item had been dispatched. It arrived the next day, and I was told I could keep the incorrect item,for which I had paid £5.99. I am very impressed with their customer service and would have given 5 stars if the correct item had been delivered in the first place.”
“The order was placed without hassle, and promptly dispatched to the post office of my choice, which is a great option for people who lead busy lives and always out and about. Just a shame that Parcel Force let the side down by delaying the delivery.”
“Bought a wood burner. Good product but expensive delivery charge and the driver only drops a heavy pallet at the pavement edge, so if you don't have any help to carry a large item you're pretty stuffed.”
