“Terrible service ordered 3 weeks ago and have been told multiple times they would ship or send tracking. They had problems with the chocolate bars and then offered the gummies I accepted and never shipped. I will be contacting my credit card company soon.”
Hey Joe,This is Mama Dose. We're sorry to see our only negative review. I see that your package has been with UPS for 7 days, and I'm sorry about this delay. Unfortunately, it's out of our control, and you should be upset with UPS, not us. We will definitely issue you a credit, but please know that we did nothing wrong.Why didn't you reach out to us? We would have definitely helped you out. This negative review doesn't do you or anyone else any good. We are good people, and we're here to help.Best regards,
The Mama Dose Team
Posted 1 year ago
Here is all your tracking information. You agreed, and we shipped it just like you requested. What did we do wrong? The chocolates were melting, so we reached out to you and asked if you wanted a credit or the gummies. You said gummies, so we shipped them via UPS Next Day.
Here is all the information:Recipient:Joe Cranford1104 State AveMarysville, WA 98270Your shipment:Tracking number: 1ZGA35450305795809Estimated delivery:Wednesday, July 10 between 11:15 A.M. - 2:15 P.M.Thank you for your understanding.Best regards,The Mama Dose Team
“I’m still waiting for the tracking info, I ordered it almost a month ago now. I emailed and haven’t heard a response. My Order # is 19961
From what it looks like my package was left at my door. I live in a busy apartment building and always get my packages delivered to my mailbox that has a key for this reason. Please let me know when it will be delivered to the mailbox. I emailed you last week and I ordered the product 3 weeks ago. I don’t appreciate your email calling me a liar. Below you will see the screenshot of the email I sent.”
Dear Customer,We understand your frustration and sincerely apologize for any inconvenience caused. However, we cannot be held responsible for a negative review regarding a stolen package. We accommodated you by sending another package via UPS 2nd Day Air at our expense. We hope this resolves the issue to your satisfaction.Thank you for your understanding.Best regards,PLEASE do the right thing and remove this review we did all we could.EWe are good people trying to do good things silly reviews like this do not help
Hey Preston, I think we already spoke and I sent you that second half of the order of second day air. Thank you for enjoying our product and hopefully you can revise this review
“I really think it's cool that they break everything down and explain everything to you especially when they don't charge you anything to do so it's like they really care about your journey and the success that you were going to have from it”
“Mama Dose is a mushroom medicine provider that is doing it right! Their strains are the most potent and predictable Ive tried, to date. Excellent communication and amazing sales has secured Mama Dose as my go to for the healing fungus among us!”
“The gummies are absolutely wonderful was very surprised I eat 2 gummies and it was pretty intense I'm going to stick to one at a time thank you guys for making such quality gummies!!”
“My product came in a timely manner. I received the mushroom caps, 10 count, for $79. They are what I need in this stressful time as I deal with a loved one here on hospice care. So much healthier and safer than anti depressants! Thank you! I took one and was soon calm and relaxed.”
Barry you order was delivered 5 DAYS AFTER YOU ORDERED ????? HERE IS ALL YOUR TRACKING INFO .THIS IS NOT AMAZON PLEASE BE PATIENT 5 DAYS IS PRETTY GOOD???
Your shipment
1ZB8C753YW00868073
Delivered On
Saturday, June 22 at 1:28 P.M. at Mailbox
“Mama Dose delivers GREAT RESULTS everytime. Super friendly staff and even better products. I love yall. And thank you for guiding me down this healing path.”
“I discovered Mama Dose a few weeks ago as I was starting my microdosing journey. I've placed a couple of orders and have had a few questions which the customer service folks have answered very quickly and pleasantly.
The challenge with buying mushrooms over the web is knowing who to trust. I spent time on their website, in their Facebook group, and exchanged a few emails with the company to build trust. Then I placed my first order and a couple of other orders shortly thereafter.
I've been very pleased with the Mama Dose capsules. One capsule is enough to get me into a calm, focused and relaxed state for hours. I'm too early in my journey to report much but my ability to meditate and to practice Qigong in a relaxed state has vastly improved. I'm no longer triggered by the neighborhood barking dog and I'm much more chill overall.
Mama Dose has a great product at an excellent price and their staff is so warm and friendly. And, they're doing very important work educating folks and providing deeply healing medicine.”
“Mamadose is true to their word. Shipping takes a little longer(was about 10 days)but it's coming. They were clear to let me know that there was a slight delay. The products worked as described. Im looking at the chocolate truffles for future purchases. Thank you mamadose and the church of sacred plants.”
“I'm not a big review writer because I'm not the best at explaining my thoughts but it is only right that I give credit to something that has had such a large impact on my life for the better! I have placed about 8 orders with Mama Dose of the regular and cacao caps along with truffles and journey bars. Without going on too long, my first time trying the cacao caps (4th order) I underestimated the strength of the new strain and got extremely paranoid and worried. I messaged Mark asking if they interacted with my mushroom coffee I drink because I was not feeling good and was worried. Ive never spoken with Mark but he did not hesitate to get on a call with me and explain what was going on and best breathing practices along with sources to continue researching for my own education. He didnt give so much as a hint of there being any other option for him other than to help and be there for another human being, thank you. No issues since then, it has all been such a great learning experience for me so far and I know there is so much more to learn about myself. I was on anti depressants for the last 10 years and none of it came close to the change that occurred within me after my first Macro experience with the regular caps. This review is being written for two reasons. One is to show appreciation to Mama Dose and the other is that hopefully someone who can benefit the same way I have reads it. Thank you again.”
“I've never seen such a supportive company, they stand by their products and are willing to chat if you have questions. I am enjoying my first experience micro dosing and learning new things about myself. I will continue to purchase from Mama Dose, top quality products.”
