“Disappointed in their fulfillment and customer service. Slow to ship several orders. One order had to contact customer support twice...finally shipped after 3 weeks. Another order never did ship m despite customer support telling me on two separate occasions that the issue was fixed... finally canceled after over a month of waiting.”
Hi there, We apologize about hte Mail service ...We have no control of this
We're truly sorry to hear about your experience with our fulfillment and customer service. We strive to provide timely shipping and responsive support, and it's clear we fell short in your case.
We appreciate your feedback; it helps us improve our processes. Please know that we are here to assist you with any ongoing issues or concerns. We're committed to resolving this for you and ensuring that your experience with us is positive moving forward.
Thank you for your patience, and we hope to regain your trust.
Best regards!
Hello Kim,
Thank you for reaching out. We’re sorry to hear about your experience, especially since we take pride in our positive reviews. To help us better understand and resolve the issue, have you had a chance to contact us at info@mamadose.com? We’d be happy to assist you and ensure we can address your concerns as quickly as possible.
Looking forward to hearing from you!
“Terrible service ordered 3 weeks ago and have been told multiple times they would ship or send tracking. They had problems with the chocolate bars and then offered the gummies I accepted and never shipped. I will be contacting my credit card company soon.”
Hey Joe,This is Mama Dose. We're sorry to see our only negative review. I see that your package has been with UPS for 7 days, and I'm sorry about this delay. Unfortunately, it's out of our control, and you should be upset with UPS, not us. We will definitely issue you a credit, but please know that we did nothing wrong.Why didn't you reach out to us? We would have definitely helped you out. This negative review doesn't do you or anyone else any good. We are good people, and we're here to help.Best regards,
The Mama Dose Team
Posted 10 months ago
Here is all your tracking information. You agreed, and we shipped it just like you requested. What did we do wrong? The chocolates were melting, so we reached out to you and asked if you wanted a credit or the gummies. You said gummies, so we shipped them via UPS Next Day.
Here is all the information:Recipient:Joe Cranford1104 State AveMarysville, WA 98270Your shipment:Tracking number: 1ZGA35450305795809Estimated delivery:Wednesday, July 10 between 11:15 A.M. - 2:15 P.M.Thank you for your understanding.Best regards,The Mama Dose Team
“Complete waste of money. These should come with a money back guarantee. I would have been better off giving the $130 to the guy that stands outside Walmart with a sign.”
Thank you, Aaron for your feedback yes we know everyone is different and it’s great to see our first negative review, out of 265 !!
The purpose isn’t to get high off our product. The purpose is to heal. , At least we know we’re doing something rite and please do us a favor. Don’t buy from anybody on the street corner. It probably has fentanyl in it. We hope you have a great day.
So let us understand this you are coming and giving us a NEGATIVE review because you got the side effects from a journey ? Are you just bieng silly?Or are you for REAL ? You have a GOOD experience and you give us a negative review. Its a shame you did not reach out to us ,AS we are very good people and we would of kindy asited AND ACCOMIDATED you in anyway. You review is now flagged for bieng the silliest review we have ever gotten and our only negative one star review ..WAY TO GO .
You know all you have to do is reach out everyone, reacts diffrent, maybe you needed some guidance or coaching and we have that.. But you review is like some someone going on a AYAHUACSCA retreat and gave a bad review becuse they threw up! We are alwyas here to help maybe you should reach out info@mamadose.com
“I order things online sometimes multiple times per week. Week in and week out...order, order, order. Apparently Mama doesn't want me to order though, not micro or macro. I tried multiple times over several days to order with no success. Kept getting a message about the coupon being used already. This wasn't true, how do I know this...because this was my first purchase. I kept trying, and trying, and trying. Finally, after much frustration, I finally gave up. I ended up purchasing from somewhere else. I wish I could have given Mama's a try.”
“The sentiments on the packaging exclude a major consumer group, those that have sacraments already. You are losing customers by your word choices. Unless of course you really mean it, in which case -> gotta go!”
“It's been almost a month and I still have not gotten my order so I have nothing positive to say yet. Then, I received two messages. The first one was quite unporfessional and copied below:
"I wonder why you would not reach out to us by email - BEFORE writing this? Clearly Mama's customer service is top notch- we get back to EVERYONE in a very timely manner. We sent your order out within 5 days of you ordering- we also sent it priority mail. How do we have any control over the mail system? Seriously? And why not not reach out to us directly? Very strange."
(Maybe someone could some of their own medicine. LOL)
In response, I answered an email that requested I submit a review. That is exactly what I did.
The second had a very different tone - solution-oriented. It acknowledged that there was a mistake in making the shipping label and will be filling my order today. I am hoping to receive my shipment in the next couple of days.
I hope Mamadose can weed out its toxic employees.”
Good morning well i just looked at your order it has been with usps since Feb. 20th? This is not our fault. We always respond to our emails info@mamadose.com. We would be more then happy to send you out another 2 week promotion , please email us with correct address
seems odd you are the only bad review and you never ordered from us .. Maybe you should of reached out instead of leaving a fake review.. Good luck my friend
i do not know how we got order wrong you order a 2-weel trial pack and we sent you 2 of them ? If you have a issue info@mamadose we answer all our emails...
“They got my order wrong several times and forgot to send out shipment. Said I would get free product in the mail weeks ago and I’ve received nothing. When I finally reviewed my ordered product it was also damaged and smashed when received. No accountability.”
“I wish I could give zero stars! Terrible! It's a scam! I never received my order! Never received a response to my email requesting an explanation! They took my money and then ghosted me!”
Julie, you’re absolutely lying you’ve never ordered from us we answer all our emails. Our customer service is stellar nobody will believe this review.. we have no history of you ordering!! And if you did order like everybody else that does, you would’ve reached out to us if there was an issue and we would’ve taken care of it immediately..Good by Julie go get yourself some help…
