Marshmallow Reviews

“ Refused to refund me. ”

“ On top of that, they refused to refund the unused portion of my premium and charged me cancellation fees. ”

“ Very bad they don't even have a number to call they will ask you to wait for 6 hours on the chat. I cancelled my policy they charged me £127 and refused to refund my £400 upfront payment ”

“ What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). ”

“ They are to be avoided. They didn’t have the incorrect email for me so I never received documents or notice of renewal. They have an auto renewal and the premium has quadrupled in four years. I had no idea how bad this company was. Stay away. I’m taking them to the small claims court as they refuse to refund my auto renewal. ”

“ Still worth me cancelling, then they told me it would be processed when the policy started, so they wanted me to wait 3 weeks plus 5 to 10 days for the refund, minus £30, to go through. ”

“ I have not received my fee refund as well. ”

“ There is no cancellation fee You’ll get a pro-rata refund (based on your days on cover) This will not affect your record. ”

“ the chat support team so busy, I have to wait almost two hours just to cancel the policy, and I am not sure how long will it take to refund the money back. ”

“ So my insurance runs out tonight they wont refund for days my van is my living and now i cant use it because i havnt got the insurance money they have. ”