As you are aware, you did actually exchange your hat based on a hat that was too small for you and was in fact ordered by someone else.
You yourself then emailed us directly and asked to swap for ultimately a black in the same style. During this email correspondence you were offered a Khaki in two other styles but declined and selected the black as per above.
You actually asked for a refund when you came back to us again stating that you were declined your original request. I sent you the email correspondence to remind you of the actual communications and the exchange.
I offered you another exchange, however you didn't respond.
Most importantly the hat your purchased was on sale and it is not our policy to exchange however we wanted to do what we could for you.
This review is completely misleading and inaccurate.
