Mellow Reviews

Name: Mellow
Address: 201 Borough High Street, London
Rating: 3.00

3.0 Rating 62 Reviews

50 %

of reviewers recommend Mellow

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+44 (0)20 3983 5722

Email:

oliver@mellow.store

Location:

201 Borough High Street
London
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy this pillow. It is garbage. And it smells! Also when you return it, they charge you $15.00 PLUS the the original shipping cost. It is a total ripoff and a scam. Run!!!”

Helpful Report

Posted 4 weeks ago

“One wash, and they confirmed my washing machine would accommodate washing. Yet, they wont replace due to washing machine not being able to accommodate. Make that name sence. Washed ine time and used less then 2 months.”

Helpful Report

Posted 1 month ago

“I'm writing this review not for the product but the customer service. I placed an order through the mellow website for some pillows. The product was good. Delivery was good. The customer service was poor to say the least. The checkout system that they used created 2 orders and charged 2 separate credit cards I had on file at 2 different prices. I let Mellow know the next day that their checkout system glitched when I discovered the error and was told that I would need to pay a $15 return fee for the second order because it had 'shipped' already. After explaining what happened and providing proof they stuck to their guns and now I'm having to pay $15 more for their product because their system malfunctioned. Needless to say be very cautious buying from a company that treats customers like this.”

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Posted 1 month ago

“Hi I got this pillow cause it looks amazing for side sleepers which I am. I am very disappointed of how flat it actually is. I lay down n used it to see, n my knees are touching each other. That dismisses the whole point of this pillow. I spend 40$ on 2 pillows. I only opened one. I have the bag n box. I would like to return them not worth the price for how flat it is. Honestly is like false advertisement”

Helpful Report

Posted 1 month ago

“There were no washing or drying instructions provided with the comforter. We washed it in our large-capacity washer without a center agitator and dried it in our large-capacity dryer. These are the same machines we’ve used for years to wash many other comforters without a single problem. After one wash, the comforter came out covered in black and brown stains and was completely ruined. Mellow Sleep asked us to send photos of the damage, pictures of our washer and dryer, and the model numbers for both. We provided everything they requested. They then claimed our machines were not large enough and said the damage was “not a manufacturer’s defect.” They refused to replace the comforter. If your product requires a specific type or size of washer or dryer, that information should be clearly disclosed before customers wash it—not after the product is ruined. Blaming the customer after the fact instead of standing behind the product is unacceptable. We wasted hundreds of dollars on a comforter that couldn’t survive a single wash, and Mellow Sleep refused to make it right. We will never buy from this company again, and I would strongly encourage others to look elsewhere.”

Helpful Report

Posted 1 month ago

“I ordered 3 ish weeks ago and still waiting to get my order. Part of my order shows shipped today and some things don’t even show they have shipped. When you email them it’s just a generic AI response that they have a high demand causing delays. 0/10 do not recommend at this point. First time customer and likely last time customer as well.”

Helpful Report

Posted 2 months ago

“Absolute worst company ever. Beware before you buy. They will flip the script and blame you for washing your comforter to ignore their 30 day return policy. I find it contradictory and deeply concerning that you continue to deny a return under the 30-night risk-free trial, especially given your team's own determination that the comforter's condition "does not qualify as a manufacturing defect" and exhibits "NORMAL wear and tear rather than defects in materials or workmanship." If the item is indeed *not* defective, as you have confirmed, then its eligibility for a return based on customer satisfaction and personal comfort expectations should be precisely what your 30-night risk-free trial is designed to address. The core promise of "If it's not the best sleep you've had, send it back, no hard feelings" directly applies to my situation, as the comforter simply did not meet my comfort needs. To suggest that an initial inquiry into potential damage, which ultimately found no defect, now precludes a return based on comfort is an interpretation of your policy that feels disingenuous and unjust. This entire experience has been incredibly frustrating and has significantly eroded my trust in your brand and policies. It is particularly disheartening because, even while attempting to resolve the issue with the first comforter, I placed a second order for additional items – a pillow, a sheet, and a different comforter (as the first one was proving too hot). This was a testament to my initial belief in your products and the stated risk-free trial. Which is why I placed a second order for the “cool” comforter. Garbage company DO NOT WASTE YOUR MONEY”

Helpful Report

Posted 2 months ago

“I bought a blanket 3 weeks ago and I don't even have a tracking code. They probably stole my money. Disgraceful company. Order: 1009137 WHEN ARE THEY GOING TO DELIVER THIS DISGRACE???”

Helpful Report

Posted 4 months ago

“Horrible. I tried to wash my pillow (like I’ve done with every other pillow for sanitation purposes), and it ruined it. I reached out and they did NOTHING for me. Just a BS response and no effort to make it right. Worst customer service I’ve ever encountered and I plan on warning everyone.”

Helpful Report

Posted 4 months ago

“Practically nonexistent customer service. Not to mention they make you pay a $15 processing fee for any returns and that’s if they deem the product eligible for the refund.”

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Posted 4 months ago

“Smell of chemicals is overbearing! Unable to use and of course it is outside the 30 days to return the item. Do NOT buy! I threw mine away! GARBAGE”

Helpful Report

Posted 4 months ago

“I seem to have the same experience as alot of others here... my order was placed 42 days ago and tbey have no answers for shipping ETA. after multiple emails they still have no updates. but they did offer me a 20% off coupon... the same 20% i was offered when you make a purchase.... really great customer service.”

Helpful Report

Posted 4 months ago

“Shipping was very misleading and it has a horrible chemical smell. They send email after email placating you until it actually ships which can take weeks. Then they send you tracking info, when it hasn't actually shipped, and then one day it just shows up because the tracking lags. Contacting them just gets you canned answers. It finally got here and was stuffed into a zipped up bag that was nearly impossible to remove the pillow from. I have arthritis in my hands and I had to have someone else come over and get the pillow out. We ripped the handle right off in the process. Plus it has a horrible chemical smell; who knows what it is offgassing into your face. When I emailed them, they told me is was left over from the manufacturing process but dissapates quickly. Days later, it is no better and is terrible. And they will let you return it even though the product is essentially defective, but you still have to ship it yourself and pay a restocking fee. Do yourself a favor and stay away. Terrible customer service and smells like chemicals.”

Helpful Report

Posted 5 months ago

“This company has not provided me with what I paid for 2 months ago! If I could give it a 0 I would!! Also they keep saying delayed because in popular demand but yet they are still advertising that they will get it to you in 7-10 days! I have asked for a refund several times !!HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 5 months ago

“Took 3 weeks to receive a partial order. Customer service has stopped all communication with me. Will I ever receive my comforter that was paid for? No clue. I'll be calling my CC company reporting as a scam.”

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Posted 5 months ago

“So to start this review, I’d like to say that I was really comfortable after a couple of days and it was my go to pillow. Then after being sick, I washed my pillow and it fell apart. I contacted customer service and was told I could purchase a new pillow customer service No help. Probably should stand by their product who would expect a pillow to fall in into pieces after washing? A customer shouldn’t have to jump through hoops and contact many departments in order to get this corrected. Do not buy these pillows unless you like unwashed pillows!”

Helpful Report

Posted 5 months ago

“Terrible experience. The pillow arrived after three weeks, had stains on it and smelled like chemicals. I tried sleeping on it with a pillow case and my neck was killing me the next day. $78 rip off!!! Do NOT WASTE one penny on this garbage. It’s all social media marketing and false advertising. You’re better off with a Walmart pillow. Or sleeping on the floor.”

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Posted 5 months ago

“Terrible! Ordered 3 comforters a month ago. Never received anything. Total fraud. I will dispute with my credit card company. What a loser site. So disgusting.”

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Posted 5 months ago

“The worst customer service! I ordered comforter and pillow. I never received the pillow. I have been going back and forth with them for over a month. When I received the package and saw that the pillow was missing I figured it was being shipped separately so I waited but it was never being delivered. I contact them and they tell me they have to investigate the order. Now they are telling me that they can’t do anything about it! Are they serious! What a disgrace you take my money..I tell you I didn’t receive it and they won’t do anything about it! Well this is not over! It’s a disgrace!”

Helpful Report

Posted 5 months ago

“I am so very disappointed. I have been trying to cancel my order for these comforters because we changed our mind and bought different ones and I have sent 5 to 6 emails tried calling the phone number. They hung up on me several different other ways I have been trying to contact these people through their service and still no one gets back to me and I sure have not gotten my money refunded $300 down the drain. I am so livid. I do not recommend this ever.”

Helpful Report

Posted 5 months ago

Mellow is rated 3.0 based on 62 reviews