Next Divan have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great Mattress at a superb price.
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- Trevor Holmes
“
Really pleased with my bed really good price and kept me informed about delivery
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- Jodie Curtis
“
Excellent price and service quick
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- Anonymous
“
So far so good. Order placed. Hope service is as good and as easy to manage. Would really like a quick delivery as I am sleeping on the floor!
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- Marina Cilby
“
Bought a Ziggy divan bed at the start of the month. It's great value for money and so nice to sleep on. The build quality is really good, I wouldn't bother wasting money on the high street brands, I spent a fraction of the money by buying from this website. The delivery guys even took the bed into my bedroom!
”
- Helen Spears
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I was looking for a single divan bed base, nothing fancy but not too expensive. The headboard included was a bonus. Cheaper than buying just a bed base from most uk bed stores. Excellent and polite delivery service. They took it to the room of choice. So good that I ordered a second one. I would highly recommend.
”
- Suzanne Wright
“
I ordered bed in this company and waited for so long then on day of delivery they cancelled due to first didn't passed the quality, then sending messages again saying it's damaged in the courier.very unreliable company.when im asking for a refund they are directing me to the retailer that not even replying on email neither answering calls.very unreliable company.i wish I read the reviews before I order.
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- RS
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What if the bed was faulty and I needed a refund, the bed itself is overall ok condition for what you pay, but the customer service seems to be non existent.
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- Anonymous
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Ordered 3 mattresses on Saturday, order was accepted with payment taken out of account. On Tuesday, at 1 p.m. received an email stating merchant has canceled order with no further reason why. When ordering online it had not stated I was ordering the last 3 mattresses! There customer service is horrendous as I Called customer service 10 times, left voicemail and emails but received no response at all. I am very concerned about my refund.
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- BS
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So far so good. Order placed. Hope service is as good and as easy to manage. Would really like a quick delivery as I am sleeping on the floor!
”
- Marina Cilby
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For good customer relations and service, the damaged items could have been replaced with very little cost.
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- Chris Hinds
“
I was looking for a single divan bed base, nothing fancy but not too expensive. The headboard included was a bonus. Cheaper than buying just a bed base from most uk bed stores. Excellent and polite delivery service. They took it to the room of choice. So good that I ordered a second one. I would highly recommend.
”
- Suzanne Wright
