OneStream Reviews

“ Charged £59 randomly. Was told it was a subscription for something I never asked for or have heard of. Despite being less than 14 days ago they refused a refund as required under the consumer contracts act. ”

“ 95 taken from my bank account for KASPERSKY - the compulsory free trial company that came with my OneStream broadband and the same free trial that I cancelled within the first month of my broadband contract a year ago as I never wanted it or needed it or asked for it! Now try getting onto kaspersky for a refund - they just send you around in circles. ”

“ (I found out from looking at the T&C's that it was actually £10 rather than £100) -When you ring up again to cancel they will tell you that yes you can cancel and that its all done (However you'll then find out that they are still billing you) -When you get back in touch (email this time) to cancel they will tell you that you never said you wanted to cancel and that no you can't get a refund for the 2 months of broadband that you are not using. ”

“ STAY AWAY FROM THESE THIEVES UNLESS YOU ARE REALLY REALLY STUPID, AND HAVE MORE MONEY THAN SENSE. They could not even get my broadband live in the set day which was a Wednesday and by the Friday I had but BT BROADBAND THREE DAY SERVICE SO THAT WE COULD WORK . I DEMANDED A FULL REFUND AND 9months later they are still harassing me by text message ! If that is what you are looking for “FILL YOUR BOOTS” ”

“ Ever since setting up my account with them they have overcharged me. This month they advised me my direct debit had failed and so I rang up to sort this out. They took a payment from my debit card and also took the direct debit. Contacted them regarding the overcharges and the double payment and they refused to refund. The service isn't even that great - very patchy. ”

“ Said they owe me over £150, but only want to refund me £30 because they said that *I* need to contact BT first. ”

“ After a few weeks of shouting angrily at a brick wall I ended up emailing the CEO who did promptly apologise and give me a full refund. ”