“Awful company, avoid at all costs, they will rip u off when u realise their service and quality is very very poor.
Extremely high charges when u want to leave their poor service. No help either.”
“Beware of hidden costs and very expensive termination fees! I took out a 24 month contract a year ago thinking it would be £22/month as stated. In small print it says after a months free trial I have to pay £35 for Macafee anti virus software which I didn't need. Fast forward to a year later and they take out £80 from my account for the same thing, apparently this is a renewal price. When I complained they said it was in their price guide, which it is, hidden deep down in a 40 page document. This document was never brought to my attention in the original contract, there was no reference to it regarding the Macafee software. Unfortunately I had to move house half way through my contract too, and the price I was quoted to leave early was near £400! I'd read this included a router worth £125 which if you don't return when your contract ends you'll get charged extra for. I offered to return the router to save £125 and they said it didn't work like that. Of course not 🙄 so now I'm stuck paying £33 a month for another year for a service I don't use. It's unethical and unfair. They also added something called onestream assured without my knowledge which is another £5 a month which they have now cancelled.”
“Be aware of their SCAM practices!
- They force you into services and charge extras even if you have never signed into anything
- The connection is constantly poor and never reaching even half speed you’re paying for
- Even if they acknowledge that problems are on their end, they are forcing customers to pay for engineering services to fix the issues (about £200)
- Finally, even if they are are not providing the connection as per agreement, it’s impossible to leave them without extra charges that seem to be the highest amongst all providers!
They’ve already been penalised by Ofcom and are currently under another investigation. Companies like OneStream should NOT be allowed to trade!”
“Cursed MISSCARIAGES OF PORT WHO RES. ABSOLUTE Brain Rotten microbes THAT DO NOT DESERVE TO EXIST. ABSOLUTELY INCOMPETENT. UNANIMOUSLY RATED 0 STARS ACROSS EVERY CUSTOMER AND PERSON THEY HAD BUSINESS OR TRIED BUSINESS WITH. SHOULD BE DISSOLVED AMONGST WITH EMPLOYEES ASAP. HIDDEN FEES, ABSURD TERMS AND CHARGES, EVERY SINGLE DETAIL IS (likely intentionally) messed up so you are forced to call them, and since they are brain rotten they can’t even remedy their own wrongdoings. ABSOLUTELY MIND BOGGLING HWO FUC KING UNDESERVING AND INCOMPETENT ONESTREAMLTD IS AT EACH POINT AND ASPECT.! The imbidicile cursed bacteria will try all they can to take my review done but People have to know!!”
“Hidden Prices... hidden agenda
I’ve been with OneStream since March 2024, drawn in by the siren call of low fees and the promise of smooth sailing. What I wasn't told about were all the delightful surprises that came with it. Maybe I was a little too trusting, but hey, who can blame me for believing the sales pitch?
Fast forward three months, and I’m starting to wonder why my bills were higher than expected. Cue the dreaded phone call to OneStream. Turns out, I’d been charged an extra £5 a month for an ancient modem I didn’t ask for, plus additional charges for a virus checker and a maintenance contract I had zero interest in. Both of those were promptly cancelled, but I was still stuck with a modem that could probably double as a paperweight.
By November, the service was, to put it kindly, "patchy" at best. My modem was in a constant state of "you’re on mute," needing a reset every few days. Unfortunately, it was time for a change of address. Naturally, I called OneStream again.
This time, I was greeted by a lovely customer service agent who kindly informed me that moving my service would cost a neat £59. I was taken aback. Why charge such high fees for something that’s, well, a bit like moving a chair across a room? But perhaps that’s just my over-simplified view of things.
Here’s where the plot thickens: My new place can get Full-Fibre! A true modern marvel compared to the almost dial-up experience I’ve been living with. Naturally, I asked about pricing. I was passed on to a very pleasant guy in sales who promised to speak to his manager to get me "the best possible deal." Meanwhile, I was perusing the OneStream website and—surprise, surprise—saw that the best possible deal was apparently only available to new customers.
Now, I’m no math expert, but the difference between the price I was quoted and the advertised deal was over 40%. Not exactly what I’d call a loyalty bonus. Still, kudos to the sales guy for managing to knock a couple of pounds off my bill. Progress, I suppose.
At this point, I decided to stick with my "vintage" service, let my contract expire, and search for a provider who actually values existing customers.
So, to wrap up this slightly epic saga, I’ll just say: Stay far, far away from OneStream unless you enjoy playing a game of "guess the hidden fees" and “wait, how much?””
“Absolute joke !!!! I'm so angry they are making up my monthly payments I was tucked into a shorted contact as it was cheaper now they are adding on a 5er her and 6 pounds their saying it's for the router I have had enough they are thief's and this is fraud never a set price made up all the time.... I'm heavily pregnant and this stress is so bad with the anxiety that I could lose my baby I cannot afford this monthly made up I asked for set price they said it would be it's not !!!”
“I cannot stress enough, this company should be avoided at all costs. We requested to leave our contract as outlined in section 10 2.5 of the Terms and Conditions. This company changed our contract without informing us, and will be charging us £659 to leave. £659. Onestream claim there is no way to service to the area we are moving to, therefore they say we have no choice but to pay. This is just for internet. Moreover, they absolutely REFUSE to send us a dated copy of our original contract, which we have asked several times. All they provide is a link to an un-dated PDF which is universal and can be easily changed. It is utterly fraudulent and a complete scam. There is absolutely no need for ending the contract to be £659. They also signed us up to a trial of a VPN without our permission. This is a clear case of illegal inertia (The Consumer Protection (Distance Selling) Regulations 2000) and an egregious violation of the Data Protection Act 2018. The use of our data to sign up to this VPN was not fair, transparent, necessary, let alone LAWFUL. Upon calling customer services, my partner was shouted at and hung up on. This is truly an awful company, and I urge you to read the Google reviews.”
“I am livid with this company. I checked my bank account to find that they had withdrawn £34.95 for McAfee, which I never ordered or requested. Upon contacting customer services I was told that it was in my contract and that I had been sent an email advising me of this payment. The operator was unwilling to pass me to a manager or supervisor and said I would have to email their complaints department instead.
I checked my emails and there was only one mention of McAfee, which gave you one free month's usage, and that they would send you an email with a link to download and activate McAfee.
Having run a search for Onestream in my emails, there was no email with a McAfee link in it. McAfee was neither downloaded, activated, or used by me, yet they believe it is OK to charge me for it.”
“If you're looking for an internet connection that doesn't need to be particularly stable, such as casually browsing social media or sending the odd email, you're probably fine with OneStream. But if you want to connect to Teams or other video conferencing platform, think again. And if you raise issues with them, expect to wait eight weeks for them to fully investigate the issue, or you will be charged the remaining contract amount as an Early Termination Fee.
My internet connection has been intermittently dropping, several times per hour, since the 2nd September. I work as an online counsellor, and remotely for a university. I have been unable to work without hotspotting from my phone's 4G/5G connection during video conferencing calls, and have experienced multiple interruptions to streaming services on Amazon Fire due to the unreliable and hugely unstable connection provided by OneStream.
Despite having "resolved" the technical issues three times (but without any details about what these fixes entailed), I requested my services be cancelled without an early termination fee. They declined, threw Ofcom's legislation at me that they should be allowed eight weeks to fully investigate, during which time I am still fully liable for paying for the unusable connection. I will only get any money back for "total loss", which has not been the main issue.
Having also told OneStream that this has affected my income and reputation, I was told that OneStream are a "residential broadband supplier" and do not therefore offer, nor are legally held to offer, any compensation. But they'll keep charging me.
They have also been told that my working family is on Universal Credit, Carers Allowance and has a disabled child on the highest rate of support due to their complex needs. This has had no impact on their response. They appear to be very happy to continue this farce, apologising only for my "feeling this way" about their service, reiterating that "Onestream wants the best for our customers which is why we would like to get this resolved for you".
Avoid this company like the plague if you want any sort of assurance that any (inevitable) problems get sorted quickly and satisfactorily.”
“I used this company for broadband between 2023 - 2024 which I needed at my deceased mothers empty house for the security cameras. Over the phone I accepted a £25pcm fixed rate one year contract, but all the monthly payments were more. It actually started at £26+pcm then after a couple of months it went up to over £30+pcm and eventually at the end of the contract it went up to £40+pcm. So I went to cancel the contract and was told that because I haven't given them 30 days notice, I would have to pay another for another month. On top of that, they insisted that I send the router back to them at my cost! Which I did, but because it was after the 14 days (apparently stated in their contract) I was charged a further £29.95. Having tried to discuss various issues with them by phone, when you eventually get through to someone (and they either don't like what you are saying - or they don't know how to respond), they simply cut the call! The broadband worked OK 90% of the time, but the customer service and attitude is the worst I've ever experienced. Avoid this company at all costs!!!”
“On paper it looks like you’re saving £5 a month with Onestream, but what they don’t mention is:
- stealth charges through unwanted opt-out subscriptions
- the monthly price changing during your contract
- they will charge you a raised price after your contract ends without notifying you
- they will charge you a huge fee if you don’t return the router without notifying you.
It also took me many attempts to finally get through to their customer service to cancel my subscription, and when I did that they neglected to mention I should send the router back to them. Now, I no longer even live in the same city as that router. How convenient for them.
Scummy company, steer well clear”
“I am writing this public review to warn others about the incredibly negative experience I have had with OneStream since connecting to their internet service in March. If you value your peace of mind, I strongly advise you to never become a customer of this company.
The first and most pressing issue arose when they installed the internet cable over my neighbors' doorway. They did not consult me about the routing, which has led to significant problems. My neighbors were unhappy and cut the cable. Now, OneStream claims I owe them £199 for the repair. To reiterate: they chose the route without my consent, and my neighbor, not I, cut the cable. Why should I be responsible for this cost? According to OneStream, their contractor Openreach sets the fee. But surely you understand the situation and can show some flexibility given the circumstances? Clearly, they have made no effort to do so, and for the past week, I have been paying for an internet service that I do not have.
Secondly, there are ongoing issues with communication between OneStream and their contractor, Openreach. I received a £200 fine from OneStream, supposedly because I was not home on the day of the engineer's visit. This is absolute nonsense. The engineer came and stated he could not install the cable due to the complexity of the site. He then said he would escalate my address to Openreach to send two engineers. I waited over a week for them to assign a new team. This is confirmed by my correspondence and phone calls. Yet, OneStream audaciously decided to charge me regardless. They claim Openreach does not respond to them. Well, that’s your problem, OneStream! It’s not my fault you can't manage proper communication with your own contractor.
Lastly, when you sign up with OneStream, they automatically enroll you in a subscription to McAfee antivirus, which costs £34 per month and is utterly useless. You won't even know you are subscribed since the emails go to spam, and then they deduct the money from your account. OneStream claims they cannot help with this issue.
Burn in hell, OneStream. In less than half a year, you have made me sincerely despise you.”
“WARNING!!! Dont be fooled by there low pices online. Signed up for fibre 1000 costing £37.90/Month BUT!!!! not stating that you will be billed 2 months and 2 weeks costing £86.90 for your first bill then a month later another monthly cost again Spoke to ALEX who was supposedly a manager representing one stream had no intension of helping a customer resolve the issue also wouldnt change the date of payment as we get paid every 19th of each month he was rude too. As a family of five we needed the payment day chaged he said was not possible. I asked to speak to a different manager and wouldnt let me speak to anyone else regauding the issue he said that theres nothing he can do about it no resolution on the call still an open complaint although hes maked it as resolved!! SHOCKING CUSTOMER SERVICE DONT BE FOOLED!!!!!”
