I took out two contracts with Onestream, one at a rental property and one at a property I own. They were cheap and it seemed convenient to have both properties under the same provider. However, I entirely regret this decision. There have been multiple billing errors. I cancelled their 'Assured' subscription on one of the contracts, and they reinstated it a few months later without telling me. They then charged me nothing for 3 months before backdating the charges for the 'Assured' subscription and adding the same subscription to the second contract. They also charged me the full rate for the second contract I had taken out rather than the promotional rate that i had signed up for. Then, when I wanted to move home and they couldn't offer the same service at my new property, I was given the option to either cancel my contract at a higher rate than letting the contract run its course, or switch to a vastly inferior service at the new property, but with a new contract of a minimum of 18 months. When these issues have been raised with the complaints department, they continually play for time knowing that they have 8 weeks to resolve an issue before it can be taken to the ombudsman (they even made sure I knew this, so that I understood there was nothing I could do for 8 weeks). Obviously, the longer they can drag the whole issue out without providing a proper solution, the closer the contract gets to ending. I can only guess that they are hoping I will give up. I am not planning to. I aim to go to the ombudsman with my complaint and get reimbursed for the months that I have not used their service due to a complete breakdown of trust and multiple breaches of contract. I have not used any of their provided services since moving home in January and cutting of the broadband from the other property which is empty. Please avoid using this company. Their whole approach is underhanded and almost designed to take advantage of customers, with a clear 'hardball' attitude to dealing with complaints.