Don’t be fooled by their prices… They seem the cheapest at first especially with only having a 12 month contract but in that 12 months, their prices increase. In my 12 months contract, my deal went from £17 to £21 to £30 to £45 for no reason. They then email saying to get in touch if you want to renew. I didn’t want to renew so I told them over a month before my contract ended, that I didn’t wish to renew and to terminate my account at the end of my contract as I was no longer living in the house and no longer needed broadband. THEY DIDNT! They continued to take their direct debit. I phoned them, emailed them and even had to resort to sending a letter through the post.. all to no avail. It’s now been 2 months since the end of my contract but they are still billing me. But if that’s not bad enough, today I’ve had an additional £59.95 taken from my bank account for KASPERSKY - the compulsory free trial company that came with my Onestream broadband and the same free trial that I cancelled within the first month of my broadband contract a year ago as I never wanted it or needed it or asked for it! Now try getting onto kaspersky for a refund - they just send you around in circles. In the end, kaspersky said to get back onto Onestream…. How do I do that when Onestream ignore emails, letters and when you finally get through after a 45 minute wait on the telephone, you are told that they’ll have to pass on your queries to another department and that they’ll get back to you…. But they don’t and continue to bill you at a premium rate. This company is by far the worst company I’ve ever dealt with. Do not be fooled by their low prices. They have so far cost me more than any other provider and are still continuing to take money from me.. and don’t think this is a one off and won’t happen to you… read the genuine reviews that are all over the internet, not the sugar coated trustp1lot reviews.