Absolutely awful experience with Onestream. They locked me into a contract with a forced router hire, making it unnecessarily difficult when I asked about using my own. I ended up paying extra just to rent their router. When my contract ended, they forced me to stay an extra month, claiming I couldn't cancel earlier - even though I wanted to serve my 30-day notice in advance. They even threatened me with a £241 charge if I tried to leave before their arbitrary end date. To top it all off, they cut off my service before my new provider could take over, leaving me without internet. Their customer service was completely useless, telling me it was "out of their hands." Thankfully, my new ISP got me back online within six hours - something Onestream failed to do. Avoid this company at all costs. Their shady practices and terrible support make them one of the worst ISPs I've ever dealt with.