Initial setup was smooth, but the issues began when I tried to move. Despite their terms stating they might waive early termination fees if I accepted a similar service at my new address, they offered me a pitiful 70Mbps connection—nowhere near the 1000Mbps I was paying for. Their solution? Pay a ridiculous £550+ termination fee or sign a new 24-month contract with inferior service and additional fees. It felt like they were deliberately trapping customers. They never disclosed the original price of the service, only the discounted price, and when they increased prices in April, they went up by the original price, which they never disclosed making the price increase way too high. Their customer service was equally disappointing. Responses were generic and avoided addressing my specific issues. They tried to justify the termination fee with vague explanations about activation costs and router charges, even though no engineer visit or new equipment was required. After much back and forth, they finally agreed to a reduced settlement, but the whole process was incredibly stressful and unprofessional. I would not recommend Onestream to anyone looking for reliable and fair broadband service, absolutely horrible company and the worst ISP I have ever used.