Beware of hidden costs and very expensive termination fees! I took out a 24 month contract a year ago thinking it would be £22/month as stated. In small print it says after a months free trial I have to pay £35 for Macafee anti virus software which I didn't need. Fast forward to a year later and they take out £80 from my account for the same thing, apparently this is a renewal price. When I complained they said it was in their price guide, which it is, hidden deep down in a 40 page document. This document was never brought to my attention in the original contract, there was no reference to it regarding the Macafee software. Unfortunately I had to move house half way through my contract too, and the price I was quoted to leave early was near £400! I'd read this included a router worth £125 which if you don't return when your contract ends you'll get charged extra for. I offered to return the router to save £125 and they said it didn't work like that. Of course not 🙄 so now I'm stuck paying £33 a month for another year for a service I don't use. It's unethical and unfair. They also added something called onestream assured without my knowledge which is another £5 a month which they have now cancelled.
7 months ago
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