“Item ordered was not up to expectations very disappointed with condition and quality very poor.
However communication with your customer service very good”
“The item took far longer to arrive - understandable as things have been with Covid and Brexit, however, I tried 5 times to get some information from the company with no luck. Finally someone answered the phone and was both abrupt and disinterested. The furniture is also badly described on the website. I wouldn't use them again.”
“Had some issues and the customer service sorted it all out hassle free straight away. This is the best customer service I have ever dealt with absolutely spot on. 100%.”
“How I can enjoy my item if I didn’t receive it I’ve been waiting for it for seven weeks and I waited two days for delivery and still didn’t come so when you send me my item maybe I can enjoy it”
“Kept me very updated in regards of delays and was given a partial refund of £25 for the delay which was much appreciated! Got told I would also receive a free gift with my order but nothing arrived! Love my chair.”
“I was very pleased with the communication from Heather at Outdoor Living.
My item had to be put on pre-order due to problems with container shipments, which was out of their control. Heather was very good at keeping in touch with updates and the chair was shipped on a next day basis once it arrived in their warehouse.
The chair is great too - worth the wait.”
“The outdoor furniture arrived quickly. Assembly took a bit of time but it was straight forward. Love my new rattan furniture just need the sun to shine now”
“I ordered a garden set & it was delivered within 4 days, excellent quality. Excellent service I was called the day before delivery to see if I would be in which was a help. Would definitely buy from them again.”
“Excellent service and fast delivery even got a call the day before to arrange delivery
The settee and chairs I ordered are top quality highly recommended.”
“I can’t rate this company highly enough, really professional and incredibly helpful. We ordered the Sardana Egg chair - when it arrived it was slightly faulty, Outdoor living couldn’t be more efficient they brought a replacement the next day and because these chairs are so super comfy we bought another one too. From the team in the office to the delivery guys our experience was great will definitely be singing their praises and recommending them to friends”
“Excellent service arrive when said it would. I bought a bench as a memorial for my father. I had it in my back garden. Recently put it in the front. So many people have admired it.”
