PACKQUEEN Reviews

Name: PACKQUEEN
Rating: 4.93

4.9 Rating 311 Reviews

99 %

of reviewers recommend PACKQUEEN

Company Reviews

Questions

Metrics

4.9

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0417622323

Email:

monique@packqueen.com.au

Location:

20 HORNE STREET, THOMASTOWN, VICTORIA
3074

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PACKQUEEN 5 star review on 14th July 2022

Zoe

Amy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only problem I have with the clear lid on this box is that it is difficult to remove when selecting a chocolate”

Helpful Report

Posted 2 years ago

“I haven't used the boxes at this stage, but the sample boxes I got where good Quality and arrived quickly.”

Helpful Report

Posted 2 years ago

“The product is very good, however my recent purchase of products that should have taken 5-10 days, took over 20 days - and I'm not sure if it would have taken even longer if I hadn't have sent an email asking where my order is.”

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Posted 2 years ago

Thank you Helen for your feedback and for your kind words about the quality of our products. We are delighted to hear that you are pleased with them. However, we deeply regret any inconvenience caused by the delay in our production lead time. We experienced unforeseen production delays in recent weeks, which were unfortunately beyond our control. Rest assured, we have resolved these issues and are now back on track. We appreciate your understanding and patience, and we are committed to ensuring a smoother and more timely experience for you in the future. Thank you for your continued support.

Posted 2 years ago

“Convenient”

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Posted 2 years ago

Thank you so much Anna for your support and for choosing PACKQUEEN!

Posted 2 years ago

“The service was prompt and efficient. We found a demo video on the web showing how to shape the blanks into boxes. It would have been useful to have been given the web link with the order to save time searching.”

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Posted 2 years ago

Thank you for your 4 star rating, Tim! We are glad to hear that the service was prompt and efficient, and we appreciate your suggestion of providing a demo video web link with the order. We will definitely take your feedback into consideration. Thank you again!

Posted 2 years ago

“Excellent support, great service, reliable. Factory lead time not too bad., but delivery time makes total lead time too long. Carrying stock of the PICK BOXES would help lead times.”

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Posted 2 years ago

Thank you for your 4 star rating of PACKQUEEN, John! We hear your feedback and I will pass this on to production. Thank you for sharing!

Posted 2 years ago

“Love how quickly I received my order and the sturdiness of these boards, which are perfect for my artwork. However, I am having to spend time removing cardboard shavings off two sides of every board which significantly slows down production.”

Helpful Report

Posted 2 years ago

Thank you, Kel, for your 4 star rating! We are so pleased to hear that you love how quickly you received your order and that the boards are perfect for your artwork. We are so sorry to hear that there was a problem. Please get in touch via phone/email and we can help.

Posted 2 years ago

“The A2 Crease boxes were almost what I needed, however, they still require editing to be useful. I intend to use them to store framed art, but they are just a tad too small, meaning the corners stick out. Getting the bigger A1 boxes isn't a great solution for me, especially as I intend to do pictures that size. It seems difficult to find boxes that will store framed art.”

Helpful Report

Posted 2 years ago

Hi Joel, we are sorry that our A2 multi crease boxes weren't what you needed for your product. Please get in touch with us if you need any further help finding something that would be more suitable. Thanks!

Posted 2 years ago

“Boxes for chocolates: Lids are slightly larger than bases, naturally. Yet, there's no way to know unless you start folding them. It would be extremely helpful if there was a writing on the cellophane "bases" and "lids"”

Helpful Report

Posted 2 years ago

Thanks for the 4 star rating, David! We appreciate your feedback. We understand your concern about the size of the lids and bases, and we agree that it would be helpful to have a writing on the cellophane. We've taken your suggestion into consideration and we are looking at the possibility of adding a written description in the future. Thank you for your support!

Posted 2 years ago

“I love the sustainable quality of the packing products I purchase. It really allows me to have a good reflection for my sustainable business to have the packaging reflect that.”

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Posted 3 years ago

Thank you so much Kim for your 4 star rating of PACKQUEEN! I'm so glad to hear that you love the sustainable quality of our packing products. It's great to have a customer that values sustainability and reflects it through their business. We really appreciate all the love you have shown us by coming back again, and we look forward to continuing to serve you!

Posted 3 years ago

“Super quick delivery, well packaged, good product.”

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Posted 3 years ago

Thank you Ken for your 4 star rating of PACKQUEEN! We are pleased to hear that you had a positive experience with our super quick delivery and well packaged product.

Posted 3 years ago

“Product was excellent. Delivery was fast. I will order again. One suggestion: please create a video on how to fold the 5 chocolate box INSERTS. I was confused for quite awhile, at first.”

Helpful Report

Posted 3 years ago

Thank you so much for the 4 star rating Lisa. We're so glad to hear that the product and delivery was excellent and that you plan to order again. We really appreciate your suggestion - we'll definitely look into creating a video on how to fold the 5 chocolate box inserts. Thanks again for your valuable feedback!

Posted 3 years ago

“Perfect display box for our holy communion thank you gift. Quantity available was also great for our small family gathering.”

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Posted 3 years ago

Thank you so much for giving PACKQUEEN 4 stars, Sonia! We are so glad you found the perfect display box for your holy communion gifts. We are also so happy that we were able to provide the right quantity of boxes for your small family gathering. Thank you for your support!

Posted 3 years ago

“Quick response and very helpful.”

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Posted 3 years ago

Thank you so much, June-Marie, for your 4 star rating of PACKQUEEN. We appreciate the feedback and are glad to hear that our quick response and helpfulness was appreciated.

Posted 3 years ago

“More stackable size would be great”

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Posted 3 years ago

Thanks for the 4 star rating George! We appreciate your feedback and we'll take your suggestion of more stackable sizes into consideration. Appreciate your support!

Posted 3 years ago

“Great service with fast delivery. Wide range of products offered. The ability to order small quantities is why we order from Packqueen”

Helpful Report

Posted 3 years ago

Thank you so much for your 4 star rating, Narissa. We are glad to hear that you had a great experience with us. We work hard to provide great service and fast delivery, as well as a wide range of products in order to meet all your packaging needs. Additionally, we are pleased that you were able to order small quantities efficiently. Thank you for choosing PACKQUEEN!

Posted 3 years ago

PACKQUEEN is rated 4.9 based on 311 reviews