Hi Ian, really sorry to hear that some items were missing from your order. We've just checked and can see that your order was split into two shipments by DPD. The rest of your order is on its way and will be with you soon. In the meantime, please feel free to call us on 0333 577 0144 or email hello@pillowworld.com :)
Hi Lee, really sorry to hear you didn't get on with your pillow. We try and match everyone with their perfect pillow but comfort is subjective and sometimes it just isn't a perfect fit. It is industry standard not to accept returns on used and opened pillows for hygiene reasons. Hope you can understand :)
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