“I am a returning customer. This time I bought the personal cooling zone and a side sleeper. Great products and very good prices. I will be back. I have some more gifts to buy.”
Hi Emily,
I’m so sorry to hear about this, the courier has mixed parcels in the van and resulted in in a mis-delivery. This isn’t the experience we want for our customers and will feedback to the courier. Our team will prioritise resolving this for you, and can see you have been on the phone with us and we are sorting your replacement to be sent out with next day delivery so you will be sleeping comfortably before Christmas.
Thank you for your patience, and we’ll ensure it’s put right.
Thank you, Elizabeth! We’re so pleased you found the website easy to use and informative. We aim to make choosing the perfect pillow as simple as possible.
Happy sleeping! 😊
“First time using and found the product I needed easily. Also easy to set up delivery to a different address as the pillow is a Christmas gift for my daughter.”
Thank you for sharing your experience, Sandra! We’re delighted to hear you found it easy to navigate and arrange delivery to a different address. Your daughter is sure to love her Christmas gift!
Happy sleeping! 😊
“My Box Pillows arrived super quick time, well Packed! Very comfortably and well made. Communication with Pillow World was excellent and I will be using them again!”
Thank you for your kind words, Stephen! We’re thrilled to hear that you’re happy with your Box Pillows and the service. We look forward to welcoming you back!
Happy sleeping! 😊
