Thank you for your feedback. We’re sorry to hear that you feel we cancelled your appointment without providing a reason. When we cancelled the booking through Calendly, we did enter a reason for the cancellation. However, it appears that Calendly does not automatically send this information to the customer, which was not something we were previously aware of.
We completely understand how this may have caused confusion, even though we gave a number of days notification and we sincerely apologise for any inconvenience. We always aim to provide clear communication, and we will be reviewing our processes to ensure that any necessary explanations are provided more directly in the future.
Thanks
Paul
“Poor, lazy service and poor customer experience, all for a ridiculously high price per clean. Lots of misleading issues with their website. They ignore any complaints until you cancel, at which point they insist you pay for a minimum of 6 cleans. Paul is rude and unpleasant to deal with, and threatens legal action at every opportunity. Complete waste of time, much better off seeking a recommendation from someone local who won’t mess you around like this. Awful experience.”
Hi Jess
You did sign up for a REGULAR clean even though we also quoted for a one off.
This is what you gave as your reason was for cancelling
"A member of your team came round and cleaned our front windows at 8:30 this morning - I left the gates to the back open and assumed everything would be fine for the full service. We got a knock on the door (no doorbell ring despite us having two doorbells) after we'd seen the first windows at the front be cleaned. I answered the door but no one was there or anywhere near the house waiting for an answer. I then went round the back to check if the cleaner had already gone round. When I did, I realised the garden gate was still open but a neighbour had closed the alleyway gate. I got the keys to re-unlock it and saw your cleaner driving off. "
As far as I can see your complaint is ill founded as our operative knocked on, there was no answer, he cleaned the front could not get access to the back as the alleyway gate was locked and then drove away. As far as I can see we are not at fault, maybe you should have had a word with your neighbour and asked them not to lock the gate. Maybe you should have alerted our operative that you were there as soon as he knocked rather than waiting for him to clean the front and then go down the alley to find the gate locked.
In your complaint you wanted to cancel right away so we had no option but to demand payment for the 6 cleans minimum which was agreed on sign up. We only take legal action to protect our business and our valued customers. I guess this is what you mean by being rude and unpleasant.
You mention that we have ridiculously high prices per clean. Just to be clear you did not have to sign up with us? You could and should have gone elsewhere if the is how you felt. Is this why you wanted to cancel our service so early (on the 2nd clean), why sign up for a regular clean if you thought it was so expensive. Looks like you were never going to be happy with us.
Thanks for the payment for the 6 minimum number of cleans.
“If i could give 0 star i would . DONT use this company . I was told the first clean is double the price because they have to do it twice ( garbage ) it wasnt even clean after 2 washes . I gave them another chance but still not happy with the result . So i cancelled , then i was told it was a 6 clean contract so i paid the outstanding balance (£75) for the remaining cleans . They havnt returned to do any of the remaining cleans ive paid for and have not replied to my emails . Con Man . DO NOT USE THIS COMPANY .”
“Horrible customer service, windows was cleaned whilst I was away on return just over 24 hours of getting back they was a mess but out of the 24 hour window.
Also be mindful of the terms and conditions (that you accept when setting up a direct debit) you have to have a minimum 6 cleans and any problems with your direct debit and you will be invoiced for the remainder with no more cleans done.
Also be mindful Paul must love his lawyer as he mentions them in every other conversation (that he’s had with me) also in the terms and condition be mindful that 4 weekly doesn’t actually mean 4 weekly and can be as long as they want in between (due to staff shortages) Nothing reasonable about the bloke & completely unreasonable.”
“Excellent service having our gutters cleaned in Levenshulme. Polite and efficient service and they went above and beyond clearing a blockage on the neighbour’s property (with their permission). Highly recommended!”
“Excellent service from Paul. Had plant growing in my guttering and needed cleaning desperately. Came to clean at Stafford and did a great job. All clear and clean! Would highly recommend if you looking to get to gutter cleaning in Stafford!”
Dear Claire,Thank you so much for your fantastic 5-star rating of PK Cleaning Ltd! We are thrilled to hear that you had an excellent experience with our service.
Our dedicated team member, is delighted to have provided you with exceptional service. We understand how important it is to have clean gutters, and we're glad that he was able to tackle the issue swiftly and efficiently at your location in Stafford. It's great to hear that everything is now clear and clean!
Your recommendation means a lot to us. We truly appreciate your support and trust in our service. Should you require any assistance in the future or if you have any other cleaning needs, please don't hesitate to reach out.
Thank you once again for choosing PK Cleaning Ltd!
Best regards,
Paul Keogh
Dear Liz,Thank you so much for giving PK Cleaning Ltd a 5-star rating! We truly appreciate your positive feedback.
We are delighted to hear that our gutter cleaning service in Stafford met your expectations. It's fantastic to know that our team arrived on time and provided you with photographs showcasing the before and after results. We strive to deliver excellent service and it's customers like you that motivate us to continue doing our best.
Once again, thank you for choosing PK Cleaning Ltd and taking the time to review our service. We look forward to serving you again in the future.
Best regards,
Paul
“Time wasters with customer service skills like a camel. Called before booking to discuss the size of the property. Pre paid and booked in after confirming all was fine. Meant to show up on 6th June didn’t bother turning up. Called on the 7th arrogant bloke said we text you yesterday to say we’d be there today (they didn’t message) turned up at the property only know this as I saw them walking round my back garden didn’t even knock to introduce themselves. After looking round then decided to knock on and say the original price quoted wasn’t enough as it’s a big house. I said I called and explained the house before booking arrogant Paul said some windows we can’t do but we can do the ones we can for £30 instead of £25. Said ok to which arrogant Paul said no the jobs too big for us: Time waster and arrogant. Poor service from the moment I first contacted them. Would 100% not recommend stay way clear”
We don’t take prepayments for regular window cleaning we have a direct debit system. You haven’t paid us a penny.
We came to the property. We explained that the automatic pricing doesn’t work very well for big houses. We also told you the windows that we couldn’t clean because they are in accessible. Not sure what you mean by discuss the size of the property?? Once we were there we could see that it was incorrectly priced.
Just like most window cleaners when we do window cleaning we don't knock on to introduce ourselves, very often customers are not even home. We text to let you know we were coming on the 7th.
Basically, you would need scaffolding to clean some of those windows. When I explained this you started telling me that you had been quoted for all windows as if we had guaranteed to clean all windows.
Your Manor was dismissive and quite aggressive. We decided you are not a customer for us which is our right.
Thank you so much for your fantastic 5-star rating of PK Cleaning Ltd! We truly appreciate your feedback and are thrilled to hear that you were very pleased with our gutter cleaning service. It means a lot to us that Shaun arrived promptly and efficiently carried out the job. We take pride in providing excellent service to our customers, and your satisfaction is our top priority. Thank you for choosing PK Cleaning Ltd, and we look forward to serving you again in the future.
“Was more then happy to book me into a round contacted me the last night to tell me about my clean today direct debit was set up etc all ready for it to go ahead and then he decides to message stating Hi,yeah sorry it wouldn't be a job for us, my apologies, hope you mange to get them sorted, sorry for any inconvenience, thanks
This was Stuart”
Thank you so much, Frances, for your fantastic 5-star rating of PK Cleaning Ltd! We are thrilled that you had such a positive experience with us. Your kind words about our good friendly service, hassle-free process, and speedy work are truly appreciated. We are glad that you found the before and after photos helpful in showcasing the difference we make. We feel privileged to have earned your recommendation, and we look forward to serving you again in the future. Thank you for choosing PK Cleaning Ltd!
“Booking online was quick and easy. The work was carried out by Shaun who was punctual, courteous, tidy and professional throughout, providing before and after pictures of the gutters. Great service!”
Dear Tony,Thank you so much for taking the time to give PK Cleaning Ltd a 5-star rating! We truly appreciate your support.
We are delighted to hear that booking our services online was quick and easy for you. Our team takes great pride in providing a seamless and hassle-free experience to our valued customers.
It is wonderful to know that Shaun, our dedicated staff member, exceeded your expectations. Punctuality, courtesy, tidiness, and professionalism are core values that we prioritize, and we are thrilled that Shaun upheld these standards during his work. We are also pleased to hear that he provided you with before and after pictures of the gutters, ensuring transparency and satisfaction.
Thank you once again for choosing PK Cleaning Ltd and for your kind compliments. We look forward to serving you again in the future!
Best regards,
Paul Keogh
