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Plaza Japan Reviews

4.9 Rating 499 Reviews
A-
Happiness Grade

Plaza Japan have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

97.70%
Industry Average
A reliable, dependable merchant, but you must preorder or buy when items first become available for the best price. Otherwise the prices go up after a restock, sometimes a lot, depending on market conditions.
- Brian Heil
Exactly as expected, safely packed and at a good price. *****5*****
- Melanie Rood
Plaza Japan delivered again! For Kato they are great. If you don't need your purchase delivered next day then PJ are fantastic. Everything delivered in a week and at a superb price even with delivery. Just be careful if your order is over £130 as you will be charged by customs, even so with the extra cost of customs fee I still saved over £100 on the Kato turntable. Highly recommend Plaza Japan
- Paul Monger
A

Delivery - Fast

96.55%
Industry Average
Excellent service well packaged and quick delivery, even my cat was happy with the delivery 😂
- Anonymous
Really fast service and delivery…love the Chococat Lap character, really nice quality…feels like a real cat without the fangs and claws, but with a Chococat face. Great comfort, buddy when you’re feeling stressed out or depressed.
- Norman T Miyamoto
Plaza Japan delivered again! For Kato they are great. If you don't need your purchase delivered next day then PJ are fantastic. Everything delivered in a week and at a superb price even with delivery. Just be careful if your order is over £130 as you will be charged by customs, even so with the extra cost of customs fee I still saved over £100 on the Kato turntable. Highly recommend Plaza Japan
- Paul Monger
D

Refunds - Average

50.00%
Industry Average
Dear Plaza Japan I still have not received my order. Previously, delivery from Japan to Korea took about two weeks. Does it now take up to two months? If the item is not delivered within two months, what should I do? Will a refund be provided?
- Young Ho Song
97.44%
Industry Average
Over the past few years, I have placed a few Re-ment orders with Plaza Japan, and I have never been disappointed! They are EXCELLENT! Excellent service. Excellent shipping. Everything arrives in California within two weeks of ordering and arrives perfectly. I love Plaza Japan so much that when group members ask where to buy Japanese products, I recommend Plaza Japan. Thank you for Amazing prices and Amazing Shipping.
- Rebecca Rivera
Trustworthy Shop & Great Support Received my replacement item last week! There was a slight mix-up with my original order due to a website image error, but the team resolved it quickly and professionally. Excellent customer service, will definitely buy from them again.
- Anonymous
Excellent ongoing customer service and communication from PlazaJapan while UPS struggled to deliver my package. I was so happy to receive my figure in perfect shape despite what she went through!
- Julia