PocketWatch.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Good price. Arrived quickly. Free engraving is a lovely touch.
”
- Anonymous
“
Having given my Grandfathers pocket watch to his great Grandson when he became a Royal Marine I wanted a replacement for myself. The watch I bought arrived very quickly, has an excellent finish and has kept perfect time since I first wound it. All in all a great replacement at a very reasonable price.
”
- Charlie
“
It is a beautiful pocket watch in a presentation case complete with a chain at a very competitive price .
”
- Ruth
“
Lovely product and very efficient ordering and delivery.
I didn’t realise the watch came with a chain (though this was stated in the product information when I checked afterwards) so ordered a chain which I probably didn’t need but at least we have different chain options now!
”
- Anonymous
“
Thanks very much for the delivery of my pocket watch. Came in very good time and well packaged.
Again thank you.
”
- Kelvin
“
The website was easy to use.
A quick international delivery.
This was the only place I could find a replacement chain for my grandfathers pocket watch.
”
- Anonymous
“
Quick delivery and the product is of good quality. Sadly, it came damaged, so had to return. Awaiting a refund. Such a shame.
”
- Anonymous
“
I will be returning the watch as when I opened the box the glass face came off. I would like a full refund please
”
- Anonymous
“
Fantastic watch and a first class service
”
- George
“
Good quality product delivered promptly.
Easy to order, no fuss, prompt service.
”
- Anonymous
“
Really fast service and easy to order on their websiite
”
- Paul
