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PocketWatch.co.uk Reviews

4.7 Rating 472 Reviews
B-
Happiness Grade

PocketWatch.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.00%
Industry Average
Having given my Grandfathers pocket watch to his great Grandson when he became a Royal Marine I wanted a replacement for myself. The watch I bought arrived very quickly, has an excellent finish and has kept perfect time since I first wound it. All in all a great replacement at a very reasonable price.
- Charlie
It is a beautiful pocket watch in a presentation case complete with a chain at a very competitive price .
- Ruth
Excellent price and service to match. Thank You!
- R. Booth
A

Delivery - Fast

97.47%
Industry Average
The watch I brought has lived up to my expectations. An easy ordering process and the engraving is top class. Delivery was on time and was well packed.
- Anonymous
Super watch very fast delivery
- Anonymous
What a fantastic service . After 1st delivery was badly delivered by the Royal Mail (was placed in a green bin on bin collection day ) . A lovey lady called Kate was very helpful and got the whole situation sorted within a couple of days and I received the 2nd parcel in time for my partner to wear at his daughters wedding . Again what an amazing service and will definitely be using your company again and recommending them to others
- Fran Churcher-coleman
F

Refunds - Difficult

0.00%
Industry Average
Quick delivery and the product is of good quality. Sadly, it came damaged, so had to return. Awaiting a refund. Such a shame.
- Anonymous
I will be returning the watch as when I opened the box the glass face came off. I would like a full refund please
- Anonymous
98.31%
Industry Average
Every thing spot on,great service delivered on time ,would recommend.
- Phil Mccann
Excellent customer service. Product arrived in timely manner and is great quality. Would absolutely recommend
- Anonymous
What a fantastic service . After 1st delivery was badly delivered by the Royal Mail (was placed in a green bin on bin collection day ) . A lovey lady called Kate was very helpful and got the whole situation sorted within a couple of days and I received the 2nd parcel in time for my partner to wear at his daughters wedding . Again what an amazing service and will definitely be using your company again and recommending them to others
- Fran Churcher-coleman