“Yesterday evening around 8pm at around Itäkeskus, a PostNord courier called my friend claiming he was outside with our 20kg package. We immediately went downstairs, but nobody was there. My friend called him back, and instead of trying to help or verify the address properly, he kept insisting that he was "outside" and that he "couldn't find us". He then hung up on her while she was still speaking and updated the tracking status to something like "customer could not be reached".
This is supposedly a HOME DELIVERY service. We paid for the service. It is the courier's responsibility to locate the correct address and actually attempt delivery, not just make a phone call and leave.
After that, I called the courier myself. He said he was at a parking lot near our building in Itäkeskus. I told him to stay there for literally a couple of minutes while we walked there. We went out immediately and called him again, only to be told that he had already left because "he had to go". Once again, he hung up the phone while I was speaking.
The entire interaction was rude, dishonest, and extremely unprofessional. It honestly felt like the courier never intended to deliver the package at all and simply pretended to attempt delivery so he could leave quickly.
Now, because of his behavior, we have to go to a pickup point and carry a 20kg package home ourselves.
One of the worst delivery experiences I have had.”
“De løj at de var på min adresse, men det var de desværre ikke og efter at have snakket med kundeservice hjalp de ikke eller tilbød at sende pakken til min adresse igen. Den situation havde jeg min. 3 gang til nu!”
