Thank you for leaving feedback regarding your experience so far. Your equipment will prompt you to complete a test call if you do not activate your alarm within a 30 day period. All you need to do is press the button on the alarm that you wear and advise the monitoring centre that you are testing.
While we hope that you don't have a need to use your alarm, we do like to know that you are safe and well at the other end of it :)
Thank you for taking the time to leave a comment, Mr Oakley. It might have been that the alarm was activated in an area of weaker signal which is why your daughter was called. For your reassurance, even if the monitoring centre are unable to speak directly with you, they will always take action if an alarm activation is made; this may be why your daughter was called. Your safety and wellbeing is always of paramount importance.
One of our Customer Service Team will be in touch to discuss this with you :)
“I received the equipment a couple of days after I had asked for it. The setting up of it was easily done and tested all around my house abd garden. Both times that I have pressed the pendant button to test, I was answered very quickly. This has made me feel safe.”
Thank you for leaving a comment regarding your new alarm. We're pleased to hear that it is offering you comfort and reassurance having a personal alarm in place.
Thank you for taking the time to leave feedback regarding your experience with our Sales Team. Our Customer Service Team are always on hand if you need any assistance going forward.
“FANTATIC COMPANY so helpful, friendly quick service easy to set up I am very impressed as my last company was horrendous alarm failed to work on two occasions putting me in hospital. I highly recomend using tjis company they are brilliant”
“Everyone was so kind and helpful. Alarm arrived quickly and was quick and simple to set up, no technical skills required thankfully!
Would not hesitate to recommend.”
Thank you for taking the time to leave feedback and for your kind words. Our Customer Service Team pride themselves on taking time to understand each customer's requirements so that they can advise accordingly.
Thank you for taking the time to leave a comment, Mr Currie. Please don't worry about an 'accidental' alarm. Our monitoring centre are happy to speak to you to ensure that you are safe and well.
“It looks a very smart piece of kit but it’s only installed due to a very electrician who was here doing a job. The advantage of the local authority installing equipment is that they send someone along to do it and it was only £19.98 per month. However, this does look more modern.”
Thank you for taking the time to leave feedback. Our equipment is designed to be very straight-forward for you to set up, meaning that we can dispatch it as quickly as possible after the order is placed.
If you ever need any assistance, we have a team of experienced engineers that can always answer questions and talk you through any features or set up over the phone.
Thank you so much for your kind words. If you do think of anyone that could also benefit from our services, then you could both receive a gift voucher as a 'thank you' .
“The service and products have been a great peace of mind for both me and my elderly father. I have been recommending to friends with elderly relatives.”
Thank you for your feedback. We offer a gift voucher for both yourself and anyone that you refer to our services and places an order so be sure to tell them to mention your name !
Thank you for taking the time to leave feedback. We pride ourselves on our customer service so your comments are greatly appreciated. Our team is always available if you have any questions or queries.
