Thank you for your kind feedback. We're delighted to hear that you found our customer service prompt, polite, and friendly. Providing excellent service is very important to us, and we appreciate you taking the time to share your experience. Thank you for choosing Red Button Telecare.
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. We strive to provide a reliable and supportive service to all our customers, and we're concerned to hear that we did not meet your expectations. We welcome the opportunity to better understand your concerns and our customer service team are currently working to resolve them.
“We dealt with a very helpful lady on the phone to explain that my mother had moved to Jersey and also had a pacemaker fitted in November. We were told that the lanyard alarm would no longer be suitable so a wrist alarm was sent instead with clear instructions of how to set it up and the lady even arranged to attach the colourful
Strap before it was posted to us.
We had such a lovely exchange with the team at Argenti and we have had a couple of false alarms which have been dealt with efficiently and courteously so overall we have been delighted with the service. Thank you.”
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that you had a positive experience with our service. Your kind words mean a great deal to our team, and we look forward to helping you again in the future.
Thank you, Celia. It's wonderful to hear that you found the installation straightforward, and we're so pleased that the equipment is providing you with reassurance and peace of mind. We really appreciate your feedback and thank you for choosing Red Button Telecare.
Thank you, Margaret. We look forward to installing your equipment on 14th July and hope it provides the reassurance you're looking for. Thank you for choosing Red Button Telecare.
Thank you for your wonderful feedback. We're delighted to hear that Lisa-Jane was so helpful and able to answer all of your questions throughout the process. We'll be sure to pass on your kind comments to her. Thank you for your recommendation and for choosing Red Button Telecare.
Thank you for your feedback. We're pleased to hear that you found the equipment relatively easy to set up. We hope it continues to provide reassurance and peace of mind, and we're always here if you need any assistance.
Thank you for your kind feedback. We're delighted to hear that you received exceptional, attentive care. Providing excellent support to our customers is our top priority, and we truly appreciate you taking the time to share your experience.
Thank you for your kind feedback. We're delighted to hear that the service is providing you with comfort and peace of mind. Knowing that help is readily available at the touch of a button is exactly what we aim to provide. Thank you for choosing Red Button Telecare.
Thank you for your feedback. We're delighted to hear that you find the service reassuring. Providing peace of mind and knowing that help is there when needed is exactly what we strive to achieve. Thank you for choosing Red Button Telecare.
Thank you for your feedback. We're pleased to hear that the system is working as expected and that even the accidental activations have provided reassurance that help is there when needed. Thank you for choosing Red Button Telecare.
Thank you for your feedback. We're pleased to hear that both your test call and the false alarm were handled promptly and efficiently. Providing a quick and reassuring response when needed is exactly what we're here for. Thank you for choosing Red Button Telecare.
Thank you for your wonderful feedback. We're delighted to hear that our team helped you find the right equipment for your needs and that everything went smoothly. Knowing that you now feel safer and happier is exactly why we do what we do. Thank you for choosing Red Button Telecare.
We hope your personal alarm arrives soon and that it meets your expectations. If you need any assistance in the meantime, please don't hesitate to get in touch. Thank you for choosing Red Button Telecare.
Hi Mr Campbell,
This is the automatic falls detection aid which can, sometimes, activate when you are safe and well.
Please ensure that you are wearing your watch on your less-dominant wrist which will reduce the chance of this happening.
You are correct that you can cancel a false alarm, if required.
If you have any questions about your device, please don't hesitate to reach out to a member of our Customer Service Team.
