“They are scammers ... i booked the hotel but they said its not available and then when i asked for refund its been a month but still no refund and its the same story with many others.
Customer service is third grade. I sent multiple emails and made many customer service calls but no use.
Their USA number is not even working IDK how they are running a company they should be banned”
“Krāpnieku firma.
Rezervēju pie viniem viesnīcu 26.10.2024. Atnāca apstiprinājums, ar booking numuru. Pēc dažām stundām atnāca ziņā, ka viesnīcā vairs brīvu numuru nav. Dalīja atgriezt naudu 14 dienu laikā. Jau ir pagājis vairāk kā mēnesis, nauda nav atgriezta. E- pastos tik atbildi, ka finanšu komanda pie tā strādā.
Visīstākā KRĀPNIEKU FIRMA.”
“This company is not good when it comes to changing flights especially 2 minutes after purchasing the tickets. Go direct to the airline. DO NOT USE REHLAT”
“Rehlat hotel booking website is real scam. Booked my hotel booking for 20th sept 2024. They cancelled the booking and never refunded my money back. Very bad experience with this company. Never deal with them, they are liars, crooks. Customer service is third grade. I sent multiple emails and made many customer service calls but no use. I had an Awful experience with this company.
I hope there was an option to give 0 ZERO star also.”
“I was planning to book a hotel via Rehlat's app. It would halt at the payment stage, and I contacted their support via verified WhatsApp account. They provided a quote which I agreed to, and they sent me a payment link. I paid just to learn that the price 'suddenly' went up by $350. I refused to pay extra and requested a refund.
Despite their promises to promptly issue a refund, nothing was done in a month. They do respond to emails with something along the lines of "we have forwarded this to our finance department on high priority and the latest information will be updated within 48 hours".
A month later they falsely claimed that "due to a technical error from your bank, the refund process has failed, we ask you to submit your bank account details below to initiate the wire transfer of the refund".
Obviously, this is just another false pretense not to issue a refund. The original payment was made with a card and could be refunded in a blink of an eye.
Long story short, there's no point in communicating with Rehlat's support. There are just 2 rules: 1. Avoid Rehlat; 2. If you've made a mistake and paid them for nothing but lies in return, file a chargback claim via your bank. They're not there for real business but to try and defraud you.
ROM3213916”
“Cheating company if you cancel the tickets, they never refund the amount in spite of many calls and many mails. It is since last four months I am contacting them and every time same recorded message that " we are working on it".”
“3months waiting for refund and still nothing, excruciating experience, will pass on the word to all relatives friends and people not to be abused like this by Rehlat ruining holidays and holding peoples money for months”
“For months I have been writing e-mails (111 e-mails) and filling out online forms for the reimbursement I am owed. More than a year has passed (24 September 2023) and I still don't have my refund.”
“It is a scam website after booking confirmed and ticket issued got a call to pay 60 SAR extra, we do the payment then after they get card details someone withdraw money online 5 times they do online purchase till i blocked my card, horrifying experience”
“I dealt with Anji who was so helpful and fast responsive. He was keen in confirming the reservation in a professional manner. The rate which he offered me was better than the hotel online rate.”
