“Really happy with my new trainers. Arrived really quickly, nicely packaged with a handwritten note. Will definitely buy all my trainers from here in the future and will be recommending to friends and family. Thanks so much”
“Great service, i was kept informed at each stage once my order had been placed by Northern runner. Incredible value for the Caldera 6 trail shoes i purchased and will definitely be back.”
“I ordered my shoes with Run North West as the price of the shoes I wanted were cheaper than their competitors online. The website was easy to use and I was supported with getting an accurate fit which was as good as trying the shoe on. The shoes were delivered promptly and as advertised. I would confidently use them again and recommend this company.”
“Amazing price, extremely quick delivery (dispatched within a day!) and they even arrived with a personalised note.
What lovely service. Would recommend to anybody.”
“What a professional customer service you have. I bought a pair of trainers with one the trainers having a slight issue with it. Not only was this rectified but I was offered 2 alternatives, both alternatives were ideal for me. This was all dealt with both smoothly and professionally and a big thanks to Natasha for fixing this.”
“Bought some Saucony trainers and they arrived quickly. The service from RNW was top notch and very professional. I'm super pleased with the product and I highly recommend that you try them out!”
“Bought a couple of things from this company and they always deliver a great service. The prices are cheaper than most and they have functioning promo codes, which can be quite rare with small companies. I love the hand written note inside the package and I am more than happy to continue to support this small business.
One very small negative is that my most recent order arrived a couple of days later than expected. I paid for next day delivery, which the company upheld, but Royal Mail sent my parcel to the wrong part of the country in error. May I suggest that Run North West consider alternative couriers, whom are more reliable. This considered, I would still definitely recommend this business.”
Hi Joanne,
Thank you for your kind feedback.
We are so pleased to hear that you are happy with our service, and hope you are enjoying your new ON kit!
Ordinarily, we find Royal Mail to be very reliable, however, share your frustration that on this occasion they didn't deliver your order in the time frame expected.
We look forward to helping you with your future running needs.
Best wishes,
Natasha @ RNW
“As a group of friends we ordered a pair of New Balance Vongo for a friend who was going through a rough time and wasn’t spending any money on herself. They came really quick and were an excellent price. In the box there was even a little note from the seller thanking us. This made the purchase extra special.”
“Really good little company
I ordered my hoka but realised I'd ordered the wrong size.
Not a a problem emailed to ask to change sizes
The lady emailed me back stright away on a weekend and said no problem consider it done.
Really good prices too.
Will definitely be using them again.
Thank you
James”
