Hi Timothy
Please accept my apologies, your order had been held for the weekend until out stock manager came in the next day to see if the product could be found but unfortunately your order was despatched in error at that point on the Royal Mail system, we did then contact you straight away with the bad news. A stock error is very rare for us and I am very sorry it happened on this occasion. Best wishes Andrew Whittingham, Owner at Run North West.
Very sorry that your delivery has not arrived, I can see that delivery was attempted on Monday 13th which would be within the two working days we quote for delivery. You can click on your tracking link and make a request for re-delivery or choose another option. Please email us should you need any further help on run@runnorthwest.co.uk
Best wishes Andrew at Run north West
“Ordered a running light...sent the wrong product (a £20 cheaper product). Emailed straight away to sort it out. No response, so called 4 days later.
Andy, was exceptionally unhelpful - asked me to send it back so they could work out what had gone on. He eventually found my email after insinuating I'd not sent one. No apology.
I asked if they could put the correct one in the post whole the incorrect was been returned, or refund the £20 difference...he said he couldn't as I might be trying to defraud them.
The alleged benefit of small local businesses is allegedly service - sadly this isn't my experience at run northwest.”
Hi Matthew
Thanks so much for your time in sending a review. I am very sorry that your experience didn't match up with our goal to always provide the best service.
Although your first email went into our junk, my team normally check in here most days and I am very sorry it took your call to our store today to alert us to your email.
Now that I have been in touch, since your call to my colleague Andy, I am pleased to have sent you a partial refund as compensation for sending the incorrect item, mistakes do happen and we are normally able to resolve these straight away, please accept my apologies that we didn't fully understand and resolve your issue when you called today.
I hope that from our review history you can agree this is a very rare occurrence for Run North West and please be assured that my number one goal is to always provide exceptional service and value as a business.
Best wishes Andrew Whittingham, Owner of Run North West.
Hi Mohammad
Thank you for your review, we are very sorry to learn that the shoe hurts your foot, we would be happy to see how we can help you with this, if you could reach out to run@runnorthwest.co.uk
Best wishes Laura at Run North West
“Courier not specified on site, it's Royal Mail.I'd never buy from a site specifying Royal Mail, they are useless. Furthermore they specified signature required, I would neve4 buy from a site requiring this. Every other courier has an option to leave in safe place, but not this courier, or no5bthis instruction. I waited 4 hours yesterday for them, they neve4 turned up. Track8ng jus5 said on its way. Today it says on its way. Total shambles. I can't wait in permanently for parcels. I'll never buy from this business again. And who knows if pa4cel will ever come!”
Hi Frazer
Thank you for your review and order from us.
I am so sorry that Royal Mail didn't deliver your order under the next business day (track 24) we despatched them with.
I am happy to see by the tracking they did get delivered to you today which is within our two business days delivery promise.
We do state in our delivery section that all parcels are sent tracked and sign for by Royal Mail and we are sending all parcels as track 24 currently as a free added incentive to you, our valued customers. We have tried other couriers but in our experience RM have the highest success and accuracy rate.
We pay an additional fee for the sign for facility as we feel it is in the best interests of our customers, if you had missed the parcel you would have then had the option to collect from your local depot or ask for a redelivery, minimising the chances of a parcel going missing.
Thank you so much again for buying from Run North West and I hope we can be of service again.
Best wishes Andrew at RNW
