“Honestly the worst company, we moved into a new build 3 years ago and see the light were one of the only providers to choose from , they were fantastic at first then when more people moved in and joined them the WiFi became awful, signal is constantly dropping out and there is always a problem, will be looking into what other providers are available in the area”
“Disgusting customer service. In london they throttle the service during peak hours. I pay for 150mb package and right now I don’t even get 1mb. I can’t even watch a Twitter video let alone stream the football. The customer service is actually just horrific. They don’t work during peak hours. When you do try call good luck waiting an hour. They prefer to keep contact via email which takes a day each time possibly 3. A girl called Zoe just fobs you off with nonsense and then another operator will come in with a completely new take and it’s equally as issueless. They don’t inform you of maintenance. I’ve been having issues for weeks and they just refuse to call to sort it. Please do yourself a favour and avoid these scammers”
“I've found seethelight to be excellent. Had the 360/72 service since 2017. In that time, I've not had a single service outtage or slowdown issue on the line (maybe in the middle of the night but I've never noticed). The only issue I ever had was the power adaptor for the fibre unit popping. Called support and an engineer came out and replaced it within 2 days.
Only fault I could comment on is they did not reach out to offer the reduced annual rate when my contract reached 12 months, so I was paying more than I needed to.”
“No internet, no one to call, no compensation.
I signed up for a 12 month contract paying £59 a month for 320mbps and a phone line.
I received 200mbps for a full year. Later on in the contract I decided to see if it could be improved. They had tech staff try to help but they couldn’t. At no point was I offered any part refund or compensation and when I asked for one I was met with “why didn’t you complain about it sooner”. I should have and my good nature should have know better. It was only until I realised it couldn’t be improved that I thought it fair to ask for compensation. I was very disappointed.
So disappointed that I decided to downgrade my services two levels to 60mbps and no phone line for £29.
Yesterday, Saturday 16th August my old service was to drop out for a short period and the new services come back on. They haven’t and I have been left with no internet. No internet that connects to security cameras, alarm and hive heating. Call them up, I hear you say. Well here’s the joke. You can’t contact them after 1pm on Saturday till early Monday morning. Nearly 50 hours in the week where you can’t contact them directly.
Let me be fair and say, when you have a connection the connection is good, when you do speak to someone, they are mostly polite.
When you want help on weekends, it’s non existent, when you want to feel valued and compensated for not receiving what you pay for, look elsewhere.
Will I be offered a bill reduction for these days I’ve had no internet? Will I be compensated for having to fork out and pay for extra data on my phone also? I think I should but I know I won’t.”
