“
I ordered 2 items on 19/07. On 07/08 I contacted them to say I had not received either item - one was dispatched that day and the other has yet to arrive. There is no way to call and when I email, I just receive an automated email saying to start a returns process! I wouldn't use them again.
”
posted 9 months ago
- Carol
“
Sensory Education have been awful to deal with. I placed an order in April, product did not arrive. Despite several emails and form filling out, I have not had a refund. One email directed me to returns portal, not helpful as I have submitted this form several times.
Not a happy customer
”
posted 10 months ago
- Marion C
“
Poor customer service!! I’m still awaiting the biggest most expensive part of my order!! I’ve tried to contact you with no response! Also 50% of my order received is no useable / not as ordered or faulty!! Again your returns and refunds part of your website doesn’t work and your customer service people send me inactive links!! A joke all I want is what I paid for!!!
”
posted 1 year ago
- Emily B
“
I order took ten days to arrive, the order tracking ilink didn't work. When the order finally arrived the items were not what I ordered. I waited a further 14 days for a returns request to be processed.....yesterday I recieved an email with a returns approval link that doesn't work.
Really disappointing service!!!
”
posted 1 year ago
- Shahid A
“
Upon taking this advice and accepting the delivery I then discovered I would need to pay £9 to return the item via post as it turns out returns have to be paid for by the consumer.
”
posted 1 year ago
- Lucy J
“
I did write something similar to this in an email to customer services and just got the generic "please use the returns service“.
”
posted 1 year ago
- Richard C
“
My Infinity Mirror is faulty and I have sent more pictures to show the comparison between the two to prove it is faulty but you will not reply to my request for a returns label and refund. Please reply
”
posted 1 year ago
- Maria L
“
I explained that the form only catered for returns and not exchanges due to their error but was told it was the form or nothing.
”
posted 1 year ago
- Carys S
“
I am still waiting for someone to pick my returns up. I think it's appalling and disgusting. How your service works
”
posted 1 year ago
- Hameeda Z
“
I emailed the Customer Care Team 1 week ago about a malfunctioning Bubble Tube Lamp that we would like replaced. I was initially pointed towards the online returns form. On finding out that I would have to organise the return of the malfunctioning product I abandoned the form and returned to messaging through email. This message has not been responded to.
”
posted 1 year ago
- Angela R
