"While the SilkFred responds quickly, that is pretty useless praise, if they \r\n- have no power to act. \r\n- work out-of-hours relative to the suppliers\r\n- don\u2019t show any initiative to resolve problems.\r\n\r\nWELL IN ADVANCE of my order arriving (because the supplier didn\u2019t act on it for over a week; I was in contact after 2 business days!) I told SilkFred that the delivery would now be too late\u2014Royal Mail would land up sending the items back themselves since I am out of the country for the amount of time RM will hold the packages - 14 days.\r\n\r\nSilkFred basically did nothing except send an email to supplier asking them for updates in case it was on the way already. Since no dispatch information had yet been received, SF and supplier AND I knew that there was time to act. \r\n\r\nThe supplier clearly holds no regard for SF or the customer, as the supplier didn\u2019t reply promptly or in a helpful way. \r\n\r\nTwo days passed without any action by SF agent, who only works evenings from 5pm - illogical since the suppliers work day times.\r\n\r\nWhen I prompted SF again, the supplier, MOE, admitted the parcel had not even been prepared, and would only arrive the following week. \r\n\r\nInstead using logic to immediately halt the order and issue my refund, they both decided to go against my wishes and pursue the order anyway.\r\n\r\nAnd, to make matters more distasteful, this \u201coriginal\u201d designer is available through Amazon, and the exact same item is more than \u00a310 cheaper. \r\n\r\nSo much for Emma Watkins\u2019 proposal that SF provides \u201cunique fashion with fun and stress-free service\u201d\u2026."

"While the SilkFred responds quickly, that is pretty useless praise, if they \r\n- have no power to act. \r\n- work out-of-hours relative to the suppliers\r\n- don\u2019t show any initiative to resolve problems.\r\n\r\nWELL IN ADVANCE of my order arriving (because the supplier didn\u2019t act on it for over a week; I was in contact after 2 business days!) I told SilkFred that the delivery would now be too late\u2014Royal Mail would land up sending the items back themselves since I am out of the country for the amount of time RM will hold the packages - 14 days.\r\n\r\nSilkFred basically did nothing except send an email to supplier asking them for updates in case it was on the way already. Since no dispatch information had yet been received, SF and supplier AND I knew that there was time to act. \r\n\r\nThe supplier clearly holds no regard for SF or the customer, as the supplier didn\u2019t reply promptly or in a helpful way. \r\n\r\nTwo days passed without any action by SF agent, who only works evenings from 5pm - illogical since the suppliers work day times.\r\n\r\nWhen I prompted SF again, the supplier, MOE, admitted the parcel had not even been prepared, and would only arrive the following week. \r\n\r\nInstead using logic to immediately halt the order and issue my refund, they both decided to go against my wishes and pursue the order anyway.\r\n\r\nAnd, to make matters more distasteful, this \u201coriginal\u201d designer is available through Amazon, and the exact same item is more than \u00a310 cheaper. \r\n\r\nSo much for Emma Watkins\u2019 proposal that SF provides \u201cunique fashion with fun and stress-free service\u201d\u2026."