“Everything from start to finish went wrong and we didn't know how to use the portal We told them but they kept on sending things through
They kept on requesting things again and again but we had already sent them
We are not very computer minded and things were asked for at the very last minute”
“Communication is key. The online system keeps you informed as well. They answer their phone. They answer their email as well. Brilliant! They explain the steps and what is delaying the process and when it is resolved it was smooth sailing. Harrison Minihane is a brilliant case handler.”
