“Pretty shoddy outfit really, had to call and ask for my results, was promised a refund for test not taken and am still waiting two weeks later. I think the only option will be to continue posting negative reviews until I have my money back as promised.”
“I booked same day covid test for travel and before I booked and paid I contacted the clinic to make sure it will meet my needs. I was told I will get my results by 22:00. Unfortunately I didnt. I rang several times but the guy simply didnt answear my calls. I left him a voice mail asking to return my call asap but he never did. I got my results but not at the time I was told I will. I almost missed my fly.”
“I booked a COVID test "same day service by 6pm" with yourselves, paying £179.99
I contacted yourselves before booking, in order to make sure by when I can get the result and I was told by 6pm on the same day.
By 6pm I had not heard from yourselves. I received the result at 9:19pm,which is not what I agreed and paid for i.e. I didn't get the result by the agreed time of 6pm.
I contacted yourselves for a refund of the difference of £50, but the man I spoke to (named Huzeifa), shouted to me on the phone and rejected my request.
I again ask you to refund me the £50, because the result was not delivered within the time agreed.”
“This website is a scam - do not use.
https://www.thetravelhealthclinic.co.uk/
None of the links work
- facebook
- twitter
- instagram.
Their phone number 0121 728 2278 does not work. It goes to Voicemail that is full.
I requested a Covid Recovery Certificate.
- it does not mention the word certicate.
- it does not contain a QR code (this is required according to https://ec.europa.eu/)”
“The staff at the clay lane clinic where very friendly - no problems with them, BUT they only SUPERVISE from a distance, you conduct the test your self! In fact I had to help my elderly brother with his! False advertising on the site NO Professionally trained staff conduct the test- it’s. DIY job! And they charge you a lot of money for it! On the plus said I did get a prompt refund for a cancelled test and friendly service. MY big problem is it’s DIY!
.”
“Bought day 2 day 8 testing kit. Kits arrived late with no secure box to put the sample in just a plastic bag. Sent off the day 2 kit two days late due to late arrival got the result back fairly quickly. Sent the day 8 test back on the correct day 3 days later still no results. Contacted them twice and got the same response “ should be with you today “ still nothing. Another rip off at £175 considering I had to do the same thing twice in Brussels which cost me €85 and the doctor came to me. Total waist of time these people, my advice would be, don’t use them.”
“Needed a COVID PCR test. Got an appointment the next day with the results the day after. Pricing very competitive with other 24 hour services. Fit to Fly cert was accepted by Irish immigration. If I need another PCR test, I would use again.”
